Patti was fine. My dissatisfaction with my service visit yesterday is totally with the length of time it took to do the ROUTINE "rotate tires and check all fluids" servicing. I was waiting for almost two hours (one hour, 50 mins.) I understand, according to Patti, that you are short-staffed and that things can get backed up. BUT, your customers' time is as valuable as anyone else's. My two-hour wait time was not justified, especially since I was told my wait would be one hour (which, in the past it has been). I suggest management schedule its appointments for servicing more realistically. And, instead of spending resources on videos of our cars upon arrival, spend them on finding more service techs. An attractive and comfortable waiting area does not make up for inadequate management of everyone's time!
10/20/2023
Dennis A. VERIFIED CUSTOMER
We have been loyal customers for over 35 years. Employees like Bobby are why we keep coming back.
Thank you!
10/20/2023
John R. VERIFIED CUSTOMER
Bob was very professional and made the whole process easy.
10/19/2023
Frank And. VERIFIED CUSTOMER
Bob was very friendly and ensured the wait time wouldn’t be long!
10/19/2023
David T. VERIFIED CUSTOMER
Christian was welcoming and professional. Great customer service and fast turnaround
10/19/2023
Mary S. VERIFIED CUSTOMER
No not satisfied I waited over an hour from my appointment time and there was still two people ahead of me that's crazy I could have went to my neighborhood gas station won't come there ever again for my inspection I should have been told ahead of time I could it could have saved me
10/19/2023
Kerry B. VERIFIED CUSTOMER
Fantastic Service! Great job guys. Thanks so much..
10/19/2023
Jeff P. VERIFIED CUSTOMER
The manager was excellent, keeping me informed along the way, describing what was being done. I was very satisfied with the work and it’s nice to know I am getting quality service.
10/19/2023
Kathleen R. VERIFIED CUSTOMER
A professional and courteous employee is hard to find but you nailed it with Christian.
10/18/2023
Thomas B. VERIFIED CUSTOMER
Great service !
10/18/2023
Barry P. VERIFIED CUSTOMER
Service took over an hour longer than I was told.
Why can’t you wash the cars after service?
10/18/2023
Joseph P. VERIFIED CUSTOMER
Bob is a nice guy. I would be ok dealing with him in the future.
10/18/2023
Kyle D. VERIFIED CUSTOMER
Patty is the best
10/18/2023
Deborah C. VERIFIED CUSTOMER
Greeted me immediately, went right out to my car and noticed my inspection sticker had expired and he fixed the message on my screen by going out to my car once I had driven out!! Good job, thanks
10/18/2023
Beth L. VERIFIED CUSTOMER
Ggood
10/17/2023
Pauiline S. VERIFIED CUSTOMER
Took too much time. 1.5 hours for a routine service
10/17/2023
John Z. VERIFIED CUSTOMER
I was in and out in a timely manner, which was appreciated.
10/17/2023
Ellen G. VERIFIED CUSTOMER
Highly recommend using you for services. I have told several coworkers as well as my daughter who will be bringing her new purchase to you for service
10/17/2023
Russell B. VERIFIED CUSTOMER
Great service as always! Thank u!
10/17/2023
Nancy F. VERIFIED CUSTOMER
Patty Majeski consistently provides outstanding service. She is thorough and her attention to detail is outstanding. She also does a wonderful job explaining specific details about work to be done making t easy to understand.