My car was serviced in a good amount of time and I only had to wait an hour. My only critique is to please let customers know if you have the parts to fix their car before they come in. I came in a week prior to get the door edge guards of my Corolla replaced and after waiting an hour and a half I was told they weren't in stock despite being told they would be when they scheduled my appointment. They rescheduled for this appointment on January 25 and they got it done in a good amount of time.
1/27/2025
David L. VERIFIED CUSTOMER
Bob was great, referred me to the Toyota care for remote start issues. The service even with an appointment did take more than 1.5 hours.
1/26/2025
Brenda G. VERIFIED CUSTOMER
Accommodating friendly kind! Thank you
1/26/2025
Carol C. VERIFIED CUSTOMER
Great job, it was completed in less time than I expected. I was especially happy that your Tech successfully help me with my Bluetooth.
1/26/2025
Teresa B. VERIFIED CUSTOMER
Rob was anaxing! Courteous, professional and nice sense of humor!
1/26/2025
Katherine A. VERIFIED CUSTOMER
I drive up from the Cape to get my car serviced under a maintenance contract so it’s a small hiccup but annoying that after the tires were rotated, the technician did not turn off the low tire pressure warning. So now I have to take it into a Honda dealer here or make another trip up to you. Not a big deal…just annoying. We bought both of our vehicles @ Sullivan Bros & normally love the service.
1/25/2025
Michael P. VERIFIED CUSTOMER
????
1/25/2025
Geoffrey G. VERIFIED CUSTOMER
Great experience. Thanks.
1/25/2025
John D. VERIFIED CUSTOMER
Bob has always been very professional and helpful in all the years I’ve been having service performed at Sullivan’s. He’s as good as they get.
1/25/2025
Elizabeth P. VERIFIED CUSTOMER
Professional and very polite
1/24/2025
Thomas-Richard C. VERIFIED CUSTOMER
The scheduled appointment took extremely long (~2 hrs) for just an oil change/tire rotation, despite getting there before the start of the appointment. Also, the person at the desk kept trying to upsell me multiple times even after I made it clear that I wanted to pass on the upsellings. The person also kept asking the same questions multiple times after I had answered them and generally delayed the whole process. I don't think I'll be going back unfortunately.
1/24/2025
Eric C. VERIFIED CUSTOMER
Patty awesome as always
1/24/2025
Dorene L. VERIFIED CUSTOMER
Very informative and helpful
1/24/2025
Linda S. VERIFIED CUSTOMER
Service manager Bob explained everything regarding
what would be done and when it was finished went over
everything. I was taken on time for my appointment which
was extremely important to me.
1/23/2025
Diane H. VERIFIED CUSTOMER
Have always trusted Bob Witt, I feel I get personalized service from Bob. It’s nice to have someone so personal, professional and courteous- I put my trust with my vehicle in Bob.
1/23/2025
Peter M. VERIFIED CUSTOMER
Always appreciate the service, communication and honesty of Sullivan Brother’s Service.
1/23/2025
Deborah P. VERIFIED CUSTOMER
Always a pleasure
Very professional staff
1/23/2025
Drew G. VERIFIED CUSTOMER
I have been loyal for many years and I think it’s safe to say that I will NEVER step foot in that dealership again. I fell like I have been treated very poorly for a few years now and enough is enough. The games, gimmicks and nonsense really need to be addressed with your entire dealership starting with the service department. I’m truly disappointed!!!
1/23/2025
David M. VERIFIED CUSTOMER
They did a great job all around. I think a Kyle looked at my truck and did an awesome job. Great job
Thanks everyone