Sullivan Brothers Toyota Auto Repair Service

Christian is the absolute best. He carries every detail out with complete professionalism and always provides exemplary customer service.

Very good service

Great work as always!

Patty is motivated now. Well done mana Ger

Always good service. Not ready for a new car yet.

Courteous, friendly people and job done in a timely fashion. They have great snacks !!!!

I thought the wait was too long - 1.5 hours - for what is a simple, fast service (state inspection). I specifically booked an early morning appt, so I wouldn’t have to wait a long time.

Always great service at Kingston Toyota everyone is pleasant and professional.????

3 hours for an oil change

My car was fixed just fine and I appreciate you finding a used part for my AC problem. It saved me a lot of money! I just wasn’t informed of the new timeline when it took a day and a half instead of a day to make the repair. I tried calling and no one answered. I let it ring for more than a minute. I totally get that things happen but I really needed to know that I wouldn’t have my car the next day so that I could adjust my work schedule etc. Thanks for listening.

The guys at the service department always take the best care of me and my Rav!

Thanks everything went well

Great service and it was completed in a timely fashion!! Thank you

Everyone was polite and caring, especially Erin and Christian...

Always professional and extremely knowledgeable.

I wouldn’t be a customer if it were not for Dave!

Great service, very informative, polite and professional.

Christian was caring and gracious and handled all concerns about my vehicle above my expectations.

When i dropped off my car for service at 11:17am i asked Patty how long it would be she said “no more than an hour” . That timing would have worked for me because I had to go see a client of mine for work at 1pm. At 12:50pm when my car still wasn’t ready I asked Patty where it was and told her I needed to get to an appointment. She told me it would be “5 more minutes, i promise”. When i told her i had another appointment and i needed my car she waved her hand at me and said yeah yeah yeah and started interrupting me and dismissing me. 5 minutes went by and i looked into the service area and my car was still up in the air. At 1:15pm they finally drove my car up and i got right into it and drove away, because i was then going to be 30 minutes late for my own client. Moral of the story is, be truthful when you tell your customers how long their oil change will take. If she said 2 hours i wouldn’t have stayed because i have kids and work and other commitments. It’s completely inconsiderate of other peoples time . This is not the first time this has happened with Patti and i really don’t like getting service done at that dealership anymore. I’m going to reconsider next time i buy a vehicle and go elsewhere because my time is precious to me.

Great customer service. Keep it up!