Sullivan Brothers Toyota Auto Repair Service

Bill was thorough in assessing what service my truck needed.

Tires were under inflated with tire light on. Required maintenance light left on. No multi point inspection form. Mileage on receipt not updated. Had mileage from a year ago. Inspection sticker placed above last year’s and old sticker residue not cleaned off.

Thank you/your service department for there diligence in supplying consistent great service.

I have two cars that I have bought from your dealership and the service has always been excellent. I have recommended your dealership and I would buy from you again.

work done quickly and on time. thank you all

Patty was so helpful. A true credit to your staff. Explained my options without being pushy. I really liked her and she made my experience enjoyable.

Christian Small was great, awesome service

Everyone that I had contact with were friendly and helpful.

No issues here. Was glad they asked for permission before doing an extra service. Thanks!

I went in for the 120K mile maintenance for my 2013 Highlander and discovered not everything was done after I returned home, including the wheel rotation. In addition, the front driver-side tire was 6 lbs low in air which I myself added afterwards. This means the "multi-point inspection" was either not done or completed. I spent almost $2,000 which was supposed to include the 120K mile package (listed at $466.18 plus tax on their website), which includes spark plug replacement, synthetic oil change, both air filters, fluid top-offs, and various inspections and electrical checks. What else was not done? Spark plugs? I also paid for rear breaks, a steering column repair, and a power steering fluid flush, all of which was quoted as $1,500 extra while the other work was supposedly being done. I'm now wondering if these were actually needed (or done?) since I did not receive the inspection (break pad measurements, etc.) printout of these, and what I actually pay for. I also had a coupon for some money off that was never taken after repeated attempts so did I end up paying full price? Also, I have a 2007 4Runner that I bring to this dealer for all maintenance and while changing the oil today I discovered the large plastic engine cover has a large crack with a replaced bolt (not factory) on it. This obviously came from Sullivan Toyota since I myself did not do this. This crack is what prompted me to write all of this as it's the last straw and other issues have occurred with this dealership over the years with my cars. I've been a customer of this dealer for 23 years and am wondering why I am being treated like this and what will be done to resolve this for both cars. I'm bringing in my 2021 4Runner for an oil change on 9/30 (only because I have a coupon) and will be having a conversation about this with them as you can imagine.

Everything was good and quick. Bob was great.

Excellent service from beginning to end

Your service is top notch! Thank you! And Bob too!

I am negotiating a new lease with Darren Andrew’s.

Bob is wonderful to work with. Very thankful

Quick, efficient service & friendly service people. Thank you.

Great service reasonable wait time

Pick up was on time and the car was returned in a reasonable amount of time.

Thanks Patty

Fantastic! Priced out parts for best result, communicated well and was able to complete in less than a day. Very happy. Thank you!