It was a busy day but everything was still handled professionally and I was treated courteously.
12/24/2024
Carolyn S. VERIFIED CUSTOMER
Even though the service department was extremely busy, everything went smoothly and staff friendly and helpful!
12/24/2024
Linda S. VERIFIED CUSTOMER
Had a 10:30 am appointment. We checked in, then went to the waiting room where we waited 3 hours until we went out to see our service person only to be told that they hadn't even touched the car yet. You would have thought that someone would have come out in those 3 hours to tell us they were running late!!!! We told them to do the inspection and leave the other things we wanted done until another day. That was ridiculous!!!!
12/24/2024
Tanya M. VERIFIED CUSTOMER
Patty was great! She was very informative and knowledgeable about the repairs needing to be done. She went above and beyond with her customer service!
12/24/2024
Harriet G. VERIFIED CUSTOMER
Christian was great! Pleasant to talk to!
12/24/2024
Judith P. VERIFIED CUSTOMER
I have always been pleased ????
12/24/2024
Geoffrey M. VERIFIED CUSTOMER
Bill is super helpful, and he helped me make my follow-up appointment to work on the potential issue with my heating/cooling in my car.
I do want to note that I have a new rattling noise that started in my car since I left the service department yesterday. I’m not worried about it since it rattles only when on the highway (aka high speed) and I have my follow-up appointment for January 2.
12/22/2024
Joan L. VERIFIED CUSTOMER
I was told it was repairable, but it was a different story 2 days later.
12/22/2024
William W. VERIFIED CUSTOMER
Went in for oil change and tire rotation and drove out, checked my slip and tires had not been rotated. They took it back in to do but had already been there 1 1/2 hours and then had to wait another 20 minutes. My time is with something.
12/21/2024
Kevin C. VERIFIED CUSTOMER
Always 100% satisfied Seana Bohan and Ryan Brenner. Did an excellent job!
12/20/2024
Harvey K. VERIFIED CUSTOMER
Always excellent service
12/20/2024
Lorna H. VERIFIED CUSTOMER
Bill is professional , friendly and great to work with.
12/20/2024
Donna H. VERIFIED CUSTOMER
Christian was awesome. I was very happy with my service today.. happy holidays to all
12/20/2024
Anita D. VERIFIED CUSTOMER
Always cared for by Bob Whitt. Thank you!
12/20/2024
Malka B. VERIFIED CUSTOMER
Bob was awesome!! Thank you Bob!
12/20/2024
Dennis B. VERIFIED CUSTOMER
Sean was outstanding at explaining and keeping me updated. I also really appreciated the Shuttle service
12/20/2024
Joshua S. VERIFIED CUSTOMER
Christian was a great help. He clearly communicated and helped make things easy. He was the best part of my experience with Sullivan Toyota.
On another note, your online booking is odd. Why bother to have a slot ever 15 minutes when there's no cap to how many people can select the same time. Since there are slots it makes it seem that you're choosing a specific service time when that's not the case. I ended up waiting 2 hours for a tire rotation. It would be helpful to indicate an estimated wait time for the time slots if you keep them uncapped.
12/20/2024
Paul S. VERIFIED CUSTOMER
Great service during the busy times right before the Holidays.
12/19/2024
Alan B. VERIFIED CUSTOMER
You kept my car for 3 weeks and failed to communicate with me. I had to chase Patty the asst. service manager
12/19/2024
Thomas P. VERIFIED CUSTOMER
Was a pleasure to have service at your facility. Great waiting area.
It was also a pleasure dealing with Bill. He explained everything that was being in a timely
And easy to understand fashion. Would look forward to dealing with him every visit.