I’m very upset that when I arrived for my 9:15 appointment there were at least 6 or more cars in line waiting to have their appointment too. I was told it was a 2 hour wait to have an oil and filter change. I can understand one hour. When I made my appointment I told them I would be waiting. I don’t appreciate being triple or quadruple booked. My time is just as valuable as yours. ( I believe this is my fourth Highlander I have bought from you)
11/17/2024
Elise H. VERIFIED CUSTOMER
Excellent service from Christian Small, Chris the technician and Shanely who scheduled the urgent appointment for me the following morning with Christian, my usual service advisor. Christian agreed to let Chris join me for a test drive so he could listen to the noise(s) I had just noticed. He reassured me that one was not a problem and the other he resolved. I had a long drive the following day so having these concerns addressed so quickly was a tremendous help. Thank you.
11/17/2024
Suzanne L. VERIFIED CUSTOMER
A dead battery ruined out audio/gps unit and Sullivan Brothers was ready ro charge us hundreds of dollars for new unit. My husband fixed problem in 10 minutes. We told Sullivan Brothers that it was fixed but Noone interested at the time how he fixed it. Not sure at this point if we will ever purchase a Toyota in the future.
11/16/2024
Forrest K. VERIFIED CUSTOMER
The great service really made my day. I’ll tell all my friends about it. And i’ll be getting my next car there.thank you
11/16/2024
Denis R. VERIFIED CUSTOMER
Bob is an outstanding, hard-working employee and a very well trained mechanic with the vast knowledge of all vehicles he is an incredible employee and happy to have him work on my vehicle
11/16/2024
Thomas O. VERIFIED CUSTOMER
Very good service
11/16/2024
Lesley C. VERIFIED CUSTOMER
Patty was a pleasure to work with! She made my car service seamless, very communicative throughout the process from start to finish, and was attentive to my service needs.
11/15/2024
James F. VERIFIED CUSTOMER
Bob Witt in service was very helpful
Notified me that my service contract was still
Valid so no out of pocket expenses we’re needed at time
Of service ,Nice to see honest people still exist…ty Bob
11/14/2024
Paul A. VERIFIED CUSTOMER
She is always professional and courteous
11/14/2024
Adam D. VERIFIED CUSTOMER
There is minor damage to the inside RF door panel that was not there prior to this last service. It appears to have possibly been caused by impact with a tool?
11/14/2024
James L. VERIFIED CUSTOMER
All service people were very helpful and patient. Christian, as always, was particularly helpful.
11/14/2024
Lisa F. VERIFIED CUSTOMER
Great service provider!
11/14/2024
George R. VERIFIED CUSTOMER
Everything went smooth and friendly.
11/14/2024
Mary L. VERIFIED CUSTOMER
Fast efficient service.
11/14/2024
David L. VERIFIED CUSTOMER
Great team very happy Thanks
11/14/2024
Cynthia L. VERIFIED CUSTOMER
Very good service thank you
11/13/2024
Dennis A. VERIFIED CUSTOMER
Patty is awesome!
11/13/2024
Pamela H. VERIFIED CUSTOMER
Yes, everyone was very helpful! Very punctual, professional and personable! Thank you for the dedication . The car is in great working order now!