Wait time was over three hours for a service and inspection. I was told an hour and a half to two hours.
8/15/2024
William H. VERIFIED CUSTOMER
Bob was exceptionally friendly, approachable, and positive. He was very thorough while explaining the service process, as well as during check out. It is clear that Bob is a natural "people person" and the good energy that he spreads to his customers lasts beyond the moment they drive away with their vehicles.
8/15/2024
Deborah D. VERIFIED CUSTOMER
Christian was knowledgeable, respectful and kind! He offered me shuttle service to a local super market while my car was being serviced. Wow
By the time I was done shopping my car was ready.
I appreciated the excellent customer service.
Thank you,
Debbie Dauer
8/14/2024
Mark T. VERIFIED CUSTOMER
Good service experience. Pricing could be lower….as always.
8/14/2024
Al W. VERIFIED CUSTOMER
Bob told me it was going to take an hour and a half and ot did.
8/14/2024
Janet S. VERIFIED CUSTOMER
All was well.
8/14/2024
Michelle D. VERIFIED CUSTOMER
Patty is the best. She always takes good care of me when I am there.
8/14/2024
Paul K. VERIFIED CUSTOMER
Sullivan Brothers Service Dept did an excellent job diagnosing the problem with our 2010 Rav 4, after it had to be towed to their garage. They knew what was wrong, fixed several issues, and it was all done in a friendly, professional and timely manner. The car runs beautiful.
8/14/2024
David D. VERIFIED CUSTOMER
2 1/2 hours for a tire rotation and sticker was too long. Why bother making an appointment. Too bad I bought the package????
8/14/2024
Kimberly K. VERIFIED CUSTOMER
I called at 12:10 for shuttle pick up. Told on their way. Over one hour later I had to call again for the shuttle. Then when I arrived, a woman told me noone was around to get my car. She gave me the key and told me to go to a certain area to get it. It wasn’t even there. I backtracked and eventually found it. She was saying thank you and sorry but was rushed and didn’t say it with any sincerity. Very poor experience … awful way to treat a loyal customer.
8/14/2024
Mary D. VERIFIED CUSTOMER
Bob was great He was very courteous and prompt.
8/13/2024
John C. VERIFIED CUSTOMER
Bill was awesome! Thanks!
8/13/2024
Richard D. VERIFIED CUSTOMER
Efficient friendly drop off. Great communication during the day. Good list of needed items that will be done in the future
8/13/2024
Andy M. VERIFIED CUSTOMER
Patty is the best in the business!
8/13/2024
Seth T. VERIFIED CUSTOMER
Great job!
8/13/2024
Suzanne S. VERIFIED CUSTOMER
Always great service! Staff are helpful and attentive.
8/12/2024
Andrea M. VERIFIED CUSTOMER
I am very satisfied with my vehicle. No one other than Sullivan’s brothers is allowed to touch my baby! Thank you.