Matt and Paul are extremely cordial always. So appreciate being remembered as a client when I am in the dealership. Thank you!!!
7/10/2024
Patricia H. VERIFIED CUSTOMER
I drove all the way from Hyannis on a very hot day 90 and arrived for my first 12:30 appointment at 12:15. At 1:35 I went back to the receptionist and told her I had a 2:00 medical appointment in Plymouth I couldn’t miss. She recommended the shuttle but the man next to her said someone was out early and the other driver was up in Rockland! So I had to get my car out of line. So I’m coming back tomorrow to try it again at 10:00. My follow up doctor’s appointment is at 1:00. Fingers crossed I hope I have better luck tomorrow…
7/10/2024
Michael W. VERIFIED CUSTOMER
Very friendly kind and part of a great service team
7/10/2024
Richard G. VERIFIED CUSTOMER
Happy with service department and mechanics
7/10/2024
Diane H. VERIFIED CUSTOMER
Christian always handles things perfectly and I appreciate it.
7/10/2024
Carolyn D. VERIFIED CUSTOMER
Very helpful and professional. Great experience
7/10/2024
Carl M. VERIFIED CUSTOMER
Always great service
7/9/2024
Anne B. VERIFIED CUSTOMER
Excellent customer service!
7/9/2024
Richard P. VERIFIED CUSTOMER
Extremely satisfied ????
7/9/2024
Edward Z. VERIFIED CUSTOMER
Patty has a good way about her. She explains everything so that I understand it. She has always made me feel comfortable when I bring my car in for service.
7/9/2024
Robert T. VERIFIED CUSTOMER
The staff did an excellent job. No reflection on them. Part of the service was a recall for a software bug. But the recall warning still pops up on my screen and I was told only Toyota can remove this message and it might take a week. So they can send remote messages but can’t turn them off! How low tech is that??
7/9/2024
Patricia D. VERIFIED CUSTOMER
Bob is a great service manager! He does an excellent job and represents Sullivan Brothers Toyota extremely well!
7/8/2024
Dylan G. VERIFIED CUSTOMER
Yall left a tool attached to my truck i couldve had serious issues
7/7/2024
Arnold R. VERIFIED CUSTOMER
Ok thanks. Car drives great!
7/7/2024
Jenna M. VERIFIED CUSTOMER
I had an appointment and was told upon arrival that it would be an hour and a half which in my opinion is unacceptable for a service as simple as an oil change, but I understand things happen. I checked in 1hr 45mins later to check in and not only was my car not ready, but the woman at the desk was extremely rude and unapologetic. I am a paying customer and felt that my treatment was totally unnecessary and unprofessional. I had plans for the day that were pushed back because of how long it took for my car to be worked on. It took a little over 2 hours and I would have totally let all of it slide, but the treatment I received at checkout was bizarre especially with how patient and understanding I was This wasn’t the first time I’ve had an experience like this here and will consider taking my business at another Toyota dealership next time.
7/7/2024
George M. VERIFIED CUSTOMER
She is great always straight forward and polite. I love patti . Always helpful incredible
7/6/2024
Ann R. VERIFIED CUSTOMER
Bob Whit and Sullivan Toyota were completely professional and totally trustworthy as usual.
7/6/2024
Tara S. VERIFIED CUSTOMER
Excellent service as always
7/6/2024
Brian M. VERIFIED CUSTOMER
Great work done - & quickly. Was surprised ai the cost - I thought I had textend complete coverage. Happy despite cost.