Sullivan Brothers Toyota Auto Repair Service

Great Job!

I waited 2 hours to have my tires rotated. Had a 4:30 appointment, arrived at 4:35 and waited several minutes to get checked in. Patti made me feel like it was a huge inconvenience that I was there, I even asked if it would be better if I came back another time but she said no since I was already there. When I was checking out she asked if I was able to come earlier next time, which is fine, I'll have to leave work early. The thing that irked me most was that I HAD AN APPOINTMENT and had to wait 2 hours for a simple service appointment If she doesn't want me coming that late they should not schedule appointments past 4:00

In my emergency you had the right tire in stock and were able to get me on back on the road in a reasonable time Thank you

Bob and the entire service team was focused and untiring during the diagnosis and repair. I trust them and appreciate them.

Email sent to Dave Bellando explaining dissatisfaction.

I was told it would take an hour and a half for an oil change and it ended up being 2 1/2 hours and they did not even fill my tires. I saw people come after me and left before me. It was crazy. They shouldn’t over people and make them wait so long.

We brought my daughter’s car in to get a spare key made for her new, but used, car. The entire process was easy and quick. The employees were helpful and professional. We were very satisfied. Thank you so much!

Christian was polite and helpful!

Bill is always good and easy to work with.

Very professional Always happy with the service at Sullivans

My service was suppose to be FREE, however, they tried to charge me $45. This is the second time they have done this to me. !!!

Great customer service! Super good dude. Thank you!

Excellent service.

Top notch service as usual!!

Bill was excellent!! I hope he is my guy every time I come!!

I did not get my vehicle serviced. I had made an appt for yesterday (6/25/24)@ 0945 for my tire rotation, and l.o.f.. Thinking it wouldn't take more than an hr to perform, and I'd be able to get work on time in Kingston for 11a.m. When I arrived at the dealership 10 minutes prior to my " appointment," I pulled my vehicle into the service intake line, which made my vehicle the 8th to be worked on. Upon checking in with the service dept, I was told it'd be a 2 to 3 hr wait....FOR A SCHEDULED OIL CHANGE AND TIRE ROTATION THAT TOYOTA INFORMED ME ABOUT A WEEK PRIOR!? I also had "checked the box," stating I would wait for the work to be done on your "Appointment?" Request application! I'm a first time Toyota owner as of almost 2 hrs ago and purchased the option for 2 yrs of services "on the house"... this is the sole reason for me even using Toyota for ANY of my auto related issues! My career in the automotive and heavy truck repair industry for over 20 years and, having worked both sides as a tech. and service dept manager. This immediately struck me as **** and UNACCEPTABLE! I DO NOT BLAME THE SERVICE DEPT AT SULLIVAN BROS!! From start to finish everyone was courteous and respectful. I'd give you 5 stars and most likely wouldn't be writing this novel if everything was handled by humans! This a TECHNIACAL PROBLEM WITHIN TOYOTAS AUTOMATED SYSTEM! I know I may not matter bc I'm only one customer but I'm a new customer that will have serviced performed elsewhere and most likely won't be purchasing another Toyota down the road even as my 2013 rav 4 approaches a 150k miles and thought of trading up had been an idea in the near future! Nothing but praise for the humans involved but your system ****! Invest in better robots to handle your service dept. scheduling.. Or let the service managers do their jobs!...lord knows you people can afford it

You didn’t try to sell me something I didn’t need. Former dealership took owners manual soo I have to rely on you to tell me when maintenance is due ( trans coolant etc ) . Service was great .

Patty is awesome and very efficient!

Very satisfied

Thanks Christian!