Worst customer service I have experienced and I’m 70 years old
6/25/2024
Shelila O. VERIFIED CUSTOMER
Patty was super as always
6/25/2024
Roxanne G. VERIFIED CUSTOMER
It did take a little bit to long
6/25/2024
John D. VERIFIED CUSTOMER
All good !!! ????
6/25/2024
Michael V. VERIFIED CUSTOMER
Patty has always been & continue to be Knowledgeable and very Professional & always goes above & beyond to help the customer!!
6/25/2024
Linda S. VERIFIED CUSTOMER
I especially appreciated the fact that Samantha volunteered that it would probably take about 90 minutes for service. Knowing what to expect made a big difference.
6/24/2024
Brian S. VERIFIED CUSTOMER
Took much too long
6/22/2024
Artemis M. VERIFIED CUSTOMER
Patty is a great asset to Sullivan. She is very informed and interested in making customers happy.
6/22/2024
Frank H. VERIFIED CUSTOMER
Took 3 hours to change my oil when normally takes 1 hour way to long sitting there waiting for 3 hours
6/22/2024
Alison S. VERIFIED CUSTOMER
Christian was great! Made an appt for oil change which should be less than an hour! Took 2 and 1/2 hrs. Yes a vacation day, but customer service and satisfaction should be priority! Not how many vehicles you can make money off of! Not happy as it takes 45 min to get there. Think I may go local next time! Also stop freakin texting me 5 x a day. Ty alison
6/22/2024
Denise L. VERIFIED CUSTOMER
Everything was great but I miss the days of when you had service you also got a car wash. They should bring that back.
6/22/2024
Joan W. VERIFIED CUSTOMER
Bob always provides great service!
6/22/2024
Gerald B. VERIFIED CUSTOMER
i waited 3 hrs for an oil change and tire rotation.
6/22/2024
Jonathan M. VERIFIED CUSTOMER
Bob was excellent to work with. A real pro!
6/22/2024
Robert F. VERIFIED CUSTOMER
Great service by Bob Whit who explained everything to me plus was genuine in his assessment. Very pleasant
6/22/2024
Julie M. VERIFIED CUSTOMER
Patty was wonderful in getting things done beyond expectations and keeping me informed
6/22/2024
Paul H. VERIFIED CUSTOMER
Bill is the Best.. kept me updated , no BS..
6/21/2024
Kathleen R. VERIFIED CUSTOMER
Bob, as always, was helpful, efficient, and thoughtful.
6/21/2024
Meghan D. VERIFIED CUSTOMER
Everyone that we dealt with was fantastic. The shuttle driver was awesome!
6/21/2024
Thomas R. VERIFIED CUSTOMER
I had a flat tire on my 2020 Acura MDX Hybrid, purchased at Sullivan Brothers. When I went in the back to get the tire jack, there was none.
I called and was routed to service. The gentleman (1) did not identify himself, and when I told him my situation, he asked for my salesperson, then (2) COLD TRANSFERRED me to the Sales voicemail. Upon calling back, as I was now extremely frustrated, the operator connected me to Justin. Thankfully, Justin took the time to explain my setup (airpump with flat fix chemical) vs a traditional tire jack. He also ensured that I could come in and get the tire addressed. Justin did a good job of representing Sullivan, unlike the guy in Service.
Last note: when I had the car in yesterday afternoon, the service team was efficient and took care of plugging the tire. One issue: I asked how many times I could use the air pump with chemical, and the Service rep said in a bit of a dismissive way, "I don't know, I guess once." So now I'm stuck having to follow-up AGAIN, to see if I need a new unit, etc.
I am more than happy to speak with someone about this feedback.
T.j. Randall
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