First experience with a female service person (far right desk), was not great but Bob Witt was 100% better and I’ll make sure to ask for Bob in the future.
3/25/2024
Martha C. VERIFIED CUSTOMER
Patty was wonderful. She was supportive, professional understanding and patient with me during a rather trying time with an unexpected flat tire on a brand new car. She worked with me to identify acceptable options and to set a date to come back to replace my tire. However, in discussions with my originating dealer, Falmouth Toyota, there were some missteps. Not by Patty but by the parts manager in not fully identifying what was missing in my car regarding the flat repair kit. I ended up going back to Falmouth Toyota thinking I had a problem with missing items when I really didn’t. Falmouth was not happy with the total experience I had (Toyota roadside assistance primarily)and my tire will be replaced by Falmouth Toyota. I had to cancel the order and appointment with Sullivan. Patty handled that smoothly with no issues. She was really so kind overall.
3/24/2024
Bill S. VERIFIED CUSTOMER
Bill Collins happen to be off so Christian Small helped me.
He was very helpful and went out of his way.
3/24/2024
Marina M. VERIFIED CUSTOMER
Sam was very helpful, polite and professional!
3/23/2024
Joan B. VERIFIED CUSTOMER
Patty and Jose' were terrific. Very helpful. Great explanation from Patty.
My car drove wonderfully today, no dash lights on!
3/23/2024
Lesli W. VERIFIED CUSTOMER
Bill was very helpful and I was done in under an hour.
3/23/2024
Michael H. VERIFIED CUSTOMER
Terrific service . This was my first service . Keep up the good work !
3/23/2024
Michael M. VERIFIED CUSTOMER
My brakes were serviced for the 2nd time and they still shake excessively especially at highway speed.
3/23/2024
Richard T. VERIFIED CUSTOMER
Quick and Easy
3/22/2024
Jon M. VERIFIED CUSTOMER
Christian was excellent to work with. He was very nice, professional and made the service a pleasant experience.
3/22/2024
Elin M. VERIFIED CUSTOMER
Samantha was very kind and helpful :)
3/22/2024
Gina R. VERIFIED CUSTOMER
Quite honestly, from the moment, I pulled my car up to the moment I laughed. I feel like we were more of a **** than being offered assistance in service. I thought your service team was brash and dismissive. I did find that the two teenagers that were working the service entrance on, Thursday evening were incredibly respectful and helpful and friendly. We chose not to have any service done with the dealership. Please don’t contact me further. I have no interest in discussing any additional details, however, I would remind your staff the customer service is paramount. At least make customers feel like they’re not a **** .
I’m sorry to report this, but I truly believe on his feedback is the only way we can improve. Wishing your whole company the very best.
3/22/2024
Scott M. VERIFIED CUSTOMER
Bob was awesome. I couldn’t have asked for a better experience. I didn’t feel pressured, and was provided all the information I wanted. I would absolutely request Bob in the future.
3/22/2024
Charles S. VERIFIED CUSTOMER
Excellent service
3/22/2024
David T. VERIFIED CUSTOMER
Bob is great, very professional, explains things clearly, always a positive experience when I bring my rav 4 in for servicing
3/21/2024
Dolores B. VERIFIED CUSTOMER
Darren was great. thank you
3/20/2024
Marie N. VERIFIED CUSTOMER
Definitely will. Great service
3/20/2024
George R. VERIFIED CUSTOMER
I had a perfect experiense and Chistian was perfect for the job. He made it very easy and caring. Great guy.