Christian is a great guy... always a good experience...
2/21/2024
Beverly H. VERIFIED CUSTOMER
It had nothing to do with service, when I bought the car the man that sold me the extended warranty left to do something, when he came back he said good news, you’re getting all the extended warranties and you’ll be paying 5 dollars less! I was thrilled! Until I went to service the tire and found out it want covered! After speaking to the man about the extended warranty, he said he doesn’t eemember the exact sale he can only go by what’s right in front of him! How convenient, screwed again by Sullivan Toyota!
2/21/2024
Susan G. VERIFIED CUSTOMER
Very good experience. First of all the young gentleman that greeted you with your car. He was very polite and helpful. Then Patty was extremely helpful.I had left my iPad in the car just after it was driven away and she went and got it for me. Just doing things like that for a customer shows they want to do the best for customers. Patty also recommended that it would behoove me if I purchased for 5 services especially with synthetic oil as well as where I don’t drive a lot you have a tendency of forgetting about it.
2/21/2024
Charles H. VERIFIED CUSTOMER
Always a pleasure to see Patty - she is an amazing individual- and for the past three years she has been “go to “ for my services.
Thank you for having a wonderful person on your team !! Clint
2/21/2024
Linda S. VERIFIED CUSTOMER
All is good!
2/21/2024
Debra C. VERIFIED CUSTOMER
Outstanding service as always Christian Small as one of the service managers is great to work with. I highly recommend Sullivan brothers Toyota in Kingston the place to bring your Toyota for service.
2/20/2024
Ihsane A. VERIFIED CUSTOMER
Bob Witt made sure the process is smooth and fast. Thank you
2/20/2024
Chris R. VERIFIED CUSTOMER
Love dealing with professionals ????????????
2/20/2024
The A. VERIFIED CUSTOMER
For two years we at the village have been dealing with second rate service, so glad I convinced the company to switch to a real professional shop and competent staff, 4 vehicles with no appointments you guys rock, completely satisfied and happy our small fleet is in your hands ????????????????????????????????????????????????
2/20/2024
Tess D. VERIFIED CUSTOMER
Christian was great! Polite, efficient and got everything i wanted done.
2/20/2024
Karen C. VERIFIED CUSTOMER
Samantha is fabulous. She took care of me in a professional and timely manner. She is also very personable and working with her was a great experience.
2/20/2024
Patricia W. VERIFIED CUSTOMER
Thank you for your service!
2/20/2024
Jessica V. VERIFIED CUSTOMER
When I bought my car in June 2023 I was told I had a free oil change and service. When I explained to the service tech this, she stated that my oil change wasn't due for another 1500 miles. I explained that I travel for work and getting here is a challenge and asked if I could get the oil change today. She replied no and I was charged $130 ish for the oil change. I wasn't happy with that response. I know if I was getting the oil change early I don't get another one. Customer service is important and I feel if she couldn't approve the oil change then she should have asked for assistance.
Thank you,
Jessica V
2/19/2024
Josh S. VERIFIED CUSTOMER
Very nice and helpful
2/19/2024
Lorrell S. VERIFIED CUSTOMER
Samantha was very helpful and very accommodating. Seeing I was handicapped she even helped me get in my car .
2/17/2024
Carl R. VERIFIED CUSTOMER
Keep up the great work thanks
2/17/2024
Pamela M. VERIFIED CUSTOMER
Great turn around time and customer service.
2/17/2024
Dan H. VERIFIED CUSTOMER
I had an appointment for my 5,000 mile service. I believe that is only a tire rotation and inspection. It took an hour and a half with an appointment. Then when the vehicle was done, it sat in the pick up area for over 20 minutes. I finally just went over and jumped in it and took off. I never even talked to a service advisor. They had to move my truck twice to let other people out whos cars were finished after mine. Im not sure if ill be returning to sullivan brothers for service. I may seek another toyota dealership.
2/17/2024
Ronald W. VERIFIED CUSTOMER
On time
2/17/2024
Emily R. VERIFIED CUSTOMER
I have been going to Toyota for years and Bill is always so helpful !