I felt heavily pressured from the start to finance only with Sullivan. I had to physically show oyu I was capable of getting a rate before you agreed to match it, we spent a solid 10 minutes on getting the rate correct. threatened to walk away from the deal. There was a mistake made in the financing rate and I ended up paying 1 point over the agreed rate. It was an unrecoverable $900 error in the banks favor. I only noticed it a few days later. The more I think about it the more upset im getting. If I showed up with $900 less of a down payment I'm sure you'd notice and make me rectify the mistake. I was asked at least 20 times if I wanted and extended warranty and was only listen to when I threatened to walk away from the deal. It's too bad, my salesman John was nice enough and the vehicle is what I wanted. I have this nagging feeling I may have been taken advantage of.
1/8/2024
Molly B. VERIFIED CUSTOMER
Patty was awesome. Several staff called in sick so Patty had a huge volume of customers to deal with, but she worked dilligently and professionally to do the best she could in circumstances beyond her control. Service center closed at 5pm, but Patty was there well after 6 making sure all customers were processed properly (I left at 6:15 and she still had one more customer waiting).
1/8/2024
Normalyn P. VERIFIED CUSTOMER
Very long wait without knowing in advance AND I was not informed that you could have shuttled me home.
Then despite the repair team did that the brakes "squeaking". They wanted $160.00 to fix it because they said " nothing was broken so I'd have to pay? Does this make sense when I only had my car for 3 months.
1/7/2024
Philip A. VERIFIED CUSTOMER
Service made easy and convenient, with friendly staff.
1/7/2024
Annette R. VERIFIED CUSTOMER
She was friendly and helpful
1/7/2024
Harvey K. VERIFIED CUSTOMER
consistently excellent experience with this team!
1/6/2024
Vicky C. VERIFIED CUSTOMER
I had my car serviced at Sullivan Toyota they did a complete inspection on my car and found some issues that needed to be addressed. Patty was very knowledgeable and kind. She explained every issue and the cost and helped me prioritize what needed to be done first. I appreciate her taking the time to explain the work that was done as well as the work that needs to be done.she was kind,patient and knowledgeable. Great customer service, I will definitely be taking my car to Sullivan Toyota for all my maintenance and/ or repairs in the future.Thank you Patty!
1/6/2024
Susan D. VERIFIED CUSTOMER
Always satisfied with the service
1/5/2024
Used Inventory. VERIFIED CUSTOMER
Everything was EXCELLENT!!!
Best dealership around !!!!
Keep up the great work !!!
1/5/2024
Anna G. VERIFIED CUSTOMER
Thank You!!!
1/5/2024
Hermano S. VERIFIED CUSTOMER
Great customer service I appreciate!
1/5/2024
Bradford M. VERIFIED CUSTOMER
I’m have been pleasantly impressed with the friendly service attendants such as Samantha. Service on my car is always done quickly and the on line follow up is a nice feature.
1/5/2024
Kris L. VERIFIED CUSTOMER
Bob provided prompt, accurate and polite correspondence.
1/5/2024
Gary C. VERIFIED CUSTOMER
Christian was great but I still don't know why I keep losing my home screen saved contacts.
1/4/2024
Karen B. VERIFIED CUSTOMER
Friendly quality service and I feel like a valued member of The Sullivan family. Thank you
1/4/2024
Maciej S. VERIFIED CUSTOMER
Thank you!
1/4/2024
Elizabeth Y. VERIFIED CUSTOMER
I appreciate that I was given an appointment very soon after I called to explain my problem!
Thank you, Elizabeth Y
1/4/2024
Carol H. VERIFIED CUSTOMER
I purchased my RAV4 new in 2009 from Sullivan Brothers. My vehicle has always received excellent service at the dealership. During this period of time Patti Majeski has been the person at the desk whom I deal with. What a pleasure! She is the epitome of what customer service should be, efficient, helpful, and personable. She scores an A plus in my book.
1/3/2024
Richard S. VERIFIED CUSTOMER
Thank you Christian for all your help
I greatly appreciate it
Thanks again