Andrew kept me updated every day with what was going on with my vehicle and was accurate with estimate for cost of services.
10/20/2023
Joseph O. VERIFIED CUSTOMER
Always greeted with a smile! The coffee is always fresh and ready! You all make it easy for us to work from your lounge while we wait on our vehicle! Thanks for another great experience!
10/20/2023
Teresa N. VERIFIED CUSTOMER
Very helpful very very happy with service and car
10/20/2023
Stephanie B. VERIFIED CUSTOMER
Thank you guys for help and excellent service. Communication, and the explanation job description done to my car. Thanks again. You guys the best!!
10/20/2023
Gene L. VERIFIED CUSTOMER
He consistently provides A+ service
10/20/2023
Lee H. VERIFIED CUSTOMER
Was In and out and you did what you said you would
10/20/2023
Maureen K. VERIFIED CUSTOMER
Drew was friendly, courteous, helpful and knowledgeable.
10/19/2023
Ryan T. VERIFIED CUSTOMER
Scott was phenomenal
10/19/2023
Thaddeus C. VERIFIED CUSTOMER
Everything was explained to me very clearly about my vehicles inspection. No issues were found.
10/19/2023
Dennis C. VERIFIED CUSTOMER
I stopped in because my front tire was leaking. They said they could patch it but came back to say the sidewall was damaged. The only solution was to buy a new tire. They only had one. So they put on a new tire but the low pressure sensor light came on. I drove back in they checked all pressures but light is still on. White grease was all around the rim. Was all the grease there because they didn’t clean the wheel rim , damaged the sensor?
10/19/2023
Joseph L. VERIFIED CUSTOMER
Very friendly staff. Work was done in a very timely manner.
10/18/2023
Irwin Z. VERIFIED CUSTOMER
Forgot to put new inspection sticker on, now I have to come back. Yes, you offered me a loaner but I still would have to come back to drop it off.
10/18/2023
Stefanie D. VERIFIED CUSTOMER
Happy with the service, but they offered to wash my car but it did not get washed. I was a bit disappointed about that.
10/18/2023
Joseph T. VERIFIED CUSTOMER
My service advisor Christian was awesome. Not sure how it took almost 3 hours to do an oil change and inspection tho. Would’ve got picked up if I knew it would be that long. Also the guy that worked there that questioned me about the football saying the dudes not supposed to be handing out that many or something it’s not that real it’s a foam football. From a million dollar company. Grow up
10/18/2023
Karen C. VERIFIED CUSTOMER
The only thing that bothers me about your company is that it takes forever to get through on the telephone. It wasn’t Andrew than I dealt with, so maybe he was the service man, I dealt with Drew, who is very professional, and very nice. But trying to get into Toyota or even trying to get into service to get an update is horrific. It rings and rings and rings and then it cut you off after period of time or you’re sent into a general office message Center and I was never called back from that. I appreciate the fact that my car was washed and everybody I dealt with was very nice and professional, but getting to you people is extremely hard.
10/18/2023
Charles M. VERIFIED CUSTOMER
Great service! Got me right away. And since I had a slow leak in one of my tires, really appreciated that. They fixed the leak and didn't charge me anything. Who could possibly ask for more than that?
PS. Love my Avalon. Getting 46mpg. Again, who could ask......
10/18/2023
John F. VERIFIED CUSTOMER
Immediately after purchasing my 2021 Avalon Hybrid, you almost lost me as a customer because of a bad experience with the Service Dept. Service Manager Jeff convinced me to give it one more try, and I hooked up with Greg Reynolds. He's been GREAT ever since. Greg is always patient with me and very good at explaining things to me.
10/18/2023
Peggy G. VERIFIED CUSTOMER
I appreciated the text contact during service and being given a fairly accurate timeline. It was a comfortable wait and everyone was very helpful. I really like the service department and have never had any issues. It is a friendly and professional atmosphere. Thank you!