Everyone was very friendly, it’s not that. The issue is that my husband brought the van in Aug 2024 to have them correct a grinding when the break is applied when slowing from a faster speed and going downhill. It was not fixed. We took it in again, and after being charged $821, it is much worse - now it grinds every time the break is pressed, even on a flat road and at slow speeds. Also the sound is louder than before. The team is trying to be helpful and we are trying to find a time to bring it in again, but I’ve lost my trust in Toyota service team to properly diagnose.
11/21/2024
Cathy H. VERIFIED CUSTOMER
Alexis is great!
11/21/2024
Michelle G. VERIFIED CUSTOMER
The concierge was very nice and professional.
11/21/2024
Christopher S. VERIFIED CUSTOMER
Next time, please remove the plastic seat cover.
11/21/2024
Martha V. VERIFIED CUSTOMER
Very courteous and helpful
11/21/2024
Rickie H. VERIFIED CUSTOMER
Fast service kept well informed.
11/20/2024
James N. VERIFIED CUSTOMER
They never put a sticker on the inside of the windshield telling me when the next oil change was due.
11/20/2024
Vince M. VERIFIED CUSTOMER
Scott is very professional,you should give him a raise
11/20/2024
Ryan D. VERIFIED CUSTOMER
Awesome service. Thank you
11/20/2024
James K. VERIFIED CUSTOMER
I appreciated being kept appraised of the progress on the service.
11/19/2024
Daniel B. VERIFIED CUSTOMER
service was great!
11/19/2024
Naomi F. VERIFIED CUSTOMER
Excellent
11/19/2024
Kathleen D. VERIFIED CUSTOMER
Great experience
11/19/2024
Carol P. VERIFIED CUSTOMER
Greg, Always is very polite and his customer service is above and beyond. He's an asset to the Service Department.
11/19/2024
Dawn W. VERIFIED CUSTOMER
The service technician who changed the oil failed to ensure both bolts were reinstalled to mount skid plate. I noticed it hanging by one bolt. Unfortunately this is the SECOND time this happened when I had the oil changed.
11/17/2024
Taylor S. VERIFIED CUSTOMER
The service is already great at this location!
11/17/2024
Patricia H. VERIFIED CUSTOMER
Good Service
11/16/2024
Peter L. VERIFIED CUSTOMER
Everything went well today!!
11/16/2024
David S. VERIFIED CUSTOMER
Very happy with my interaction with the Toyota team and Alexis today. Top notch h service.