Brewer Airport Toyota Auto Repair Service

I am very satisfied employees explanation about maintenance of my vehicle

They did well with my pile change and tire rotation. Except at the end they told me they scratched my car door and was told the manager will get back to me. That's a little reassuring. I also after almost a year didn't get the second key that should have come with the vehicle in the first place. Other than that everyone was great.

No courtesy car wash as requested and there was a smell inside of my 4 runner

Christian and service manager Jeff are a wonderful asset to your dealership

Scott is the best!

Service advisor and service manager are super helpful and great to work with!

Quick turn around and clean facilities. Service rep excellent

Service was fast and good. Team is great

Be proud of this emplloyee!

We very much appreciate the work. The technician did on our car. However, we had it detailed afterwards. They put a scent bomb in the car to help remove the scent of the dead animal that was in it. I was surprised to see that the car was not wiped down after the sand bomb. I had to clean the inside of the windows myself. Actually, it was hazardous as I was driving in the morning and the sun was shining into the window, it was very hard to see. Just wanted to let you know so you can consider this in the future.

Good job Thanks

Never did talk with the service advisor who was assigned. Another service advisor checked me in; not sure where mine was. No service advisor to talk with after maintenance was completed. Paid my bill and left. When leaving I told the three guys standing around talking that to tell my service advisor 'thanks'. He was one of the three as one of the three pointed to him, but he made no effort to converse with me. And my truck did not get washed as agreed upon at check-in. I think all work was completed, but having no communication with my service advisor was not satisfactory

General care

Work was done in a timely manner. Service staff was very helpful.

Christian was great to deal with he kept me informed on what was going on with the repair

I was happy the part that was needed was available and my vehicle was able to be repaired. I was extremely happy the associate was able to look at my warranty, which helped me a whole lot!

Exceptional experience for the service provided by Alexis Very courteous and friendly. Cashier was also great with smiles. Serviced my car at this Toyota for the past 3 years , this time was by far the best experience ever.

I’m not sure why no one told me about the yellow triangle, meaning something is still wrong, before they said it was ready to pick up. I was told it would have a diagnostic charge even thought you already knew what was causing it. The person I talked to didn’t know how much it would cost to fix it, but it would have to have the diagnostic charge. Something to do with the headlights. Just curious why we didn’t discuss repairing it.

Today I got a call that my car was ready, however, they couldn’t find my insurance and registration card. They said they looked thoroughly in my glove compartment. Had I know then needed it again, (I had my car being inspected and this was a follow up/reinspection from last week, I would have put it in the overnight envelope. I gave it to the workers last week when I was originally in so I didn’t think they needed it again. Needless to say, I can home from work and tore my house apart thinking my papers were at home. No luck. I called Brewer back and told them I swore they were in the glove compartment, I just had them last week! They said nope, we looked everywhere they could be in the glove compartment . So, I made a special trip to AAA to get another copy of my registration. Now mind you, I had to find a ride, and my husband had to be there since he is on the registration. Total inconvenience. I got the copy of my registration and take it to Brewer. They say it will be ten minutes. Thirty minutes later, car is ready. I go to get my car, open my glove compartment, and bam, there’s my cards staring back at me in the face. You can imagine how upset I was. So no, I was not happy with my experience and it had nothing to do with Brittney as she was off today.

Very professional and courteous, kept me updated on my vehicle.