Brewer Airport Toyota Auto Repair Service

When vehicle was ready ,James explained the problem that was found , and how the service tech repaired it .To the service advisor and service tech ,job well done. Thank you again

James was great - even at this time we couldn’t get my issue to happen at the dealership

Thank you Ed for your professionalism at the job you do!!

I asked my wife, who brought up my vehicle, if they checked the cabin filter. I don't think they did to see if it needed teplaced.

Christian was amazing. Always puts the customer first and character needs. Professional, personal..

Very satisfied..

Excellent service! Thank you!

The intake process, the use of substantive clear update communication with the client, the communication in the repair hall where mechanics I suppose know what is coming … installing 3 sections of window in the repair hall Are contributing is suppose. One tip to consider for customers who want to take in the surprising calm of the green scape: ad a few simple seating individual seating outdoors . Most folks are happy with and want the TV all the time INSIDE. WHY are disrespectful folks dropping their cigaret buds in that GREENSCSAPE area ?

Asked if I had questions kept me updated. Vehicle was ready when expected.

Always a great job - service personal very informative and knowledgeable- appreciate a great repair

I was very satisfied with Scott Meade, but it took over 2 hours to service my car. I was not happy with that.

Excellent service. My vehicle was completed in a timely manner ! Thank You Scott.

Alexis was very nice and helpful.

Reasonably fast oil change.

Very satisfied

Brittney is always wonderful!

Thanks,very friendly service

service guy at check in desk was the best

I waited 4 hours for two lights to be fixed, the mechanics wanted to send me to a body shop, I went in there and said it doesn’t because i can literally install the headlight if you just use your thumb, and then they managed to do it. After waiting super long I asked for a status update on my truck, and they said it was going to be washed, about 25 minutes after they said they were washing the truck they finally said my truck was finished, but they didn’t wash the truck because they didn’t want to because my grill was damaged (I got work done here before and the grill wasn’t an issue and they washed my truck), my issue is not why they didn’t wash it but it took 25minutes after they told me it was being “washed” until i got my truck. I feel like I was taken advantage of with overpriced parts and incompetent mechanics. All i had was a state inspection and a burnt out bulb and new headlight, I don’t understand why i was at the dealership for 4 hours. Overall I left being pretty upset and this is not the first time i left this place feeling upset and taken advantage of. I don’t plan on ever buying parts from these guys or getting any more work done in the future. I tried to be as understanding and pleasant I could be during this whole experience but It left my day wasted and down $1125. I don’t feel the labor charge was worth it at all because it took forever and they literally needed me to point something out before sending me to a body shop. This was enlightening to me and Brittney was very pleasant and understanding, she took me to my truck and she was able to convince the mechanics to install the headlight and gave me status updates. I wish I knew more what was happening to my truck in the garage. Maybe I was just having a bad day but I wasn’t expecting to be there until 1:30 for a state inspection.

Scott was great. He was really pleasant and helpful! I appreciated that very much.