Brittney walked me through all the services and associated costs throughout the process. Almost nothing to complain about. Tires are balanced and alignment is straight. Only qualms are how the complimentary car wash is hit and miss on getting done. My steering wheel was in need of cleaning post service but that’s a thing I can fix.
8/7/2024
Edwina N. VERIFIED CUSTOMER
Welcome
8/6/2024
Dennis B. VERIFIED CUSTOMER
Thanks for the good work.
8/6/2024
Scott M. VERIFIED CUSTOMER
Thanks, Christian for your help today with my 2016 Toyota Prius c very much.
8/6/2024
BRENDA M. VERIFIED CUSTOMER
Thank you! My experience buying tires for my Toyota was seamless! Thank you! Bravo!!!
8/6/2024
Joyce W. VERIFIED CUSTOMER
Brittney was so helpful and kind. I had trouble with my paperwork. She is definitely an asset to your team.
8/6/2024
Keith T. VERIFIED CUSTOMER
Excellent all-around service. Although 2 hours seemed a little long for a inspection and emissions test..
Brewer Airport is better than Kenny Ross
Honest
8/4/2024
Chakravarthi N. VERIFIED CUSTOMER
When I scheduled I was told some battery cooling system check will be performed as 20 k milestone check. However I was told by check in person he is doing only oil change and no expertise available to do that and another problem I mentioned about loose cable on right back sensor. Same response and asked to take another appointment with little or no explanation on when those technician will be available and why they were not on Saturday.
8/3/2024
Jim N. VERIFIED CUSTOMER
He was thorough and knowledgeable. An actual treat to work with him.
8/3/2024
Richard V. VERIFIED CUSTOMER
Good job, quick service.
8/3/2024
Don H. VERIFIED CUSTOMER
There were greasy hand prints in my vehicle when it was returned to me.
8/3/2024
Kaley S. VERIFIED CUSTOMER
I dropped my vehicle off the night before for an 8:00AM appointment. No one contacted me about my vehicle all day. I called at 3:00 because my car was supposed to be done by 1. I received a call back from Brittny stating my vehicle passed and they were placing the stickers on. I received a call back saying my car didn’t pass at 3:35PM stating i needed 2 new tires. On my services requested i asked for an oil change, tire rotation and inspection. I told Brittney i would call her back because i needed to discuss what to do with my husband and she said well we close at 4:00PM and i made arrangements for my car to be picked up by 3:45. I expressed frustration of having a baby and not being able to just drive and drop my car off again after they had it all day and i didn’t get a call until 3:40 stating there was a problem when i could have had the problem fixed if i was notified earlier in the day. Again, my car was there the night before having access to it being the first car to be worked on in the day. Brittny made excuses that staff called off but had i been notified i wouldn’t have a failed inspection and would have new tires on my car.
8/3/2024
Tiffanee S. VERIFIED CUSTOMER
Great job!!!!
8/3/2024
Joseph O. VERIFIED CUSTOMER
Up beat efficient and informed…a good combination!
8/2/2024
Susan W. VERIFIED CUSTOMER
Very poor communication and service from Christian. Decided to move on and call the service manager Jeffrey. Jeffrey helped solve the problem and his service was great!
Thank you Jeffrey. The experience was poor until you stepped in.
8/2/2024
Chip C. VERIFIED CUSTOMER
Thanks
8/2/2024
Jaret B. VERIFIED CUSTOMER
Greg did a good job explaining the process for the visit. While waiting Greg came to me to tell me about an issue found on my vehicle and how it affected the safety. Greg had all the info with him, price and time estimates. I appreciated Greg’s answers to my questions and was thankful he didn’t page me over the intercom to come to a line at a desk.
8/2/2024
Amy G. VERIFIED CUSTOMER
You all are always so nice and friendly and helpful!!!
8/2/2024
George L. VERIFIED CUSTOMER
Didn’t receive multipoint inspection paperwork & realized I didn’t receive it at the last appointment either. I like to check an eye on the tread depth depth and brake lining measurements.