Brewer Airport Toyota Auto Repair Service

Everything was good. But I do not wish to receive a survey via a text.

We’ve been customers for many many years ..Always appreciate Toyota and the staff

I came in a few weeks back for an oil change and tire rotation. Quickest appt ever. But friday- yesterday my tire light came on. I took it today 7-27 and Alexa was very helpful. At first they said i needed a new tire that a nail puncturrd it in sideways and a plug wouldnt help it .. well she made ghe mechanics dip all 4 tires and here… All ghe tires were low. THEY NEVER PUT AIR IN TIRES B4 i went on vaca And All My tires were low ! Well heck. I Pray my oil got changed cuz who knows if that got done. Like i mentioned. I wasnt there long when i got that appt done. Tire rotation and oil change. I Come to Your Dealer for All Service for my car And Im to have Faith that All Work gets done .. but now Im second guessing. I Expect it to get done!! Thats why i Dont Go Elsewhere. If it wasnt for her to be on the mechanics today.. I wouldve bought a new tire for no reason. The piece she showed me didnt even puncture my tire .. so Im Verrryy Dissapointed with mechanics service. He may need re- evaluated. Us customers Need A Safe Vehicle And We Trust You.. so i went on vaca a few hrs drive each way with LOW AIR TIRE PRESSURE. How would that make U feel? Im the type of person in Life who is up on my car and Everything in my Life !!

I have nothing but good things to say about all of employees that I have come into contact with since the first time I pulled into your parking lot the first time. As a senior, I appreciate that more than I can tell you in words. Thanks for everything.

Good job and courteous service as always

Great work!

Very good person

Very friendly. Thorough inspection and thoughtful explanation to my questions .

Fast, competent and very satisfactory.

Brittney was fantastic at helping me.

Good Morning, Overall I was happy with the service performed on the vehicle. However, I did not appreciate receiving a text stating the car “was ready to go home” and going down to get the car and finding out the service was not completed! Then I received a phone call from Brittney indicating the car was ready for pick up. I did say a few things to her regarding the previous text. Her solution was to hang up on me! When I did pick up the car Brittney actually admitted she hung up on me! Honesty is the best policy but I am surprised Brewer condones that type of customer service. I did speak to the Asst Manager regarding this issue. He said he would speak to Brittney about this matter. I hope he follows through! Hanging up on customers is not acceptable! If if an employee is u comfortable with a phone call they should politely suggest they will connect them with someone else (perhaps someone in a more authoritative position.) Hanging up on a customer is unacceptable! I have never filled out a customer service form in my 13 years of coming to Brewer but felt the need to voice my opinion regarding this service visit!

Very pleased with the way this appointment was handled.

I liked the interaction with me by texting step by step progress on the service of my vehicle.

To be Understanding and qualified your job.

Very efficient , kept me updated

Very happy with the service Thank you!

prompt courteous comfortable

Excellent work

Great Service Team.

She was professional,cordial and knowledgeable