The employees were kind and communicated, but my husband was there for almost 6 hours waiting. They did not fix the problem in that time, just told us what they think is wrong and said they had to order parts. We are going on vacation this week and we’re hoping to get this taken care of prior to vacation
7/24/2024
Ashley M. VERIFIED CUSTOMER
Everyone I spoke to was very friendly and made this a simple visit.
7/24/2024
Claudia S. VERIFIED CUSTOMER
It took 5 1/2 hr and I was waiting.
I figures 2-3 hr but not 5 1/2 hr. I
Should have been told how long it would take for each issue being worked on.
7/24/2024
Sandra F. VERIFIED CUSTOMER
I was there for almost 3 hours. Was told it would be that long when u arrived. I made an appointment so it shouldn’t have taken that long !
7/24/2024
Debra M. VERIFIED CUSTOMER
It was very quick and easy! Good job.
7/24/2024
Amy K. VERIFIED CUSTOMER
Just the right service
7/23/2024
Stephen H. VERIFIED CUSTOMER
Greg is a great communicator. Nothing is more important than being updated with your repairs.
Sincerely,
Steve Hecht
7/23/2024
Motohiro B. VERIFIED CUSTOMER
I had planned to wait three hours as told, but service was completed half the time, very efficient! And, everything was taken care of. Thanks!
7/23/2024
ROBIN S. VERIFIED CUSTOMER
Very satisfied with all employees and work performed
7/23/2024
John K. VERIFIED CUSTOMER
Great service experience
7/20/2024
Susan J. VERIFIED CUSTOMER
Don't send me texts at 7:00 in the morning to answer a survey question.
7/20/2024
Joseph N. VERIFIED CUSTOMER
My skid plate is loose and rattling, there are dirty fingerprints on the inside of my car
7/20/2024
Brian B. VERIFIED CUSTOMER
Thank you and Greg for a good experience.
7/20/2024
Danitrice M. VERIFIED CUSTOMER
The check engine light is back on. The original communication with the representative James was not pleasant. I felt like I was a **** instead of a customer. Although I was not able to get my car serviced that day the other representative offered to assure me things would be fine and escorted me to the scheduler. I am accustomed to far better customer service with Toyota dealers.
7/19/2024
Kathryn K. VERIFIED CUSTOMER
Michael Greg was very helpful and professional.
7/19/2024
Christopher V. VERIFIED CUSTOMER
I'm in a financial bind and needed a new tire due to nail puncture. Brittney understood my situation and helped give me discount!!! She was great!!!
7/19/2024
Cynthia D. VERIFIED CUSTOMER
Very good and quick service. A shout out to Jeff for taking care of the lug nuts for me. It was very much appreciated!
7/19/2024
Philip M. VERIFIED CUSTOMER
Greg was very helpful and communicative throughout the process. Spent more than I was hoping, but all in all service was relatively quick and here’s hoping the fix lasts for another 80k miles. Thanks!