It took too long. It shouldn't take over 2 hours for a scheduled inspection.
5/22/2024
Homer B. VERIFIED CUSTOMER
Very timely and efficient. And they even washed my truck
5/22/2024
Rhonda A. VERIFIED CUSTOMER
Everyone I encountered today were amazing. You have a great team of young people
5/22/2024
William M. VERIFIED CUSTOMER
Brittney was very professional and courteous. She took my car in promptly and updated me in a timely manner on the service progress. She also assisted me on resetting my instrument panel data.
Great job! Thank you. Bill
5/21/2024
KAREN P. VERIFIED CUSTOMER
Thank you your excellent service!
5/21/2024
Barbara F. VERIFIED CUSTOMER
Everyone is very nice
5/21/2024
Pasquale D. VERIFIED CUSTOMER
I am not satisfied with Toyota’s policy regarding air conditioning service while the car is under warranty. I had to pay for the Freon which was almost $300 for a $51k Toyota Highlander Platinum. This is my fifth Highlander and I’m now evaluating whether or not I will even consider another Toyota. I would like to speak with someone regarding this Freon charge of $300 for a vehicle with 29k miles less than 36 months old.
I can be reached at ****-****-xxxx. Thanks , Pat.
2021 Highlander Platinum purchased July 2021
5/21/2024
Arthur B. VERIFIED CUSTOMER
Michael waa vert helpful and friendly.
5/21/2024
Alisa C. VERIFIED CUSTOMER
Second time to Brewer and both times have been excellent! Everyone is so nice, explains everything in detail, and overall great service. I will no longer go anywhere else!
5/20/2024
Rebekah C. VERIFIED CUSTOMER
Christian was extremely helpful and kept me updated as to the status of my car
5/20/2024
Steve A. VERIFIED CUSTOMER
Greg is awesome!
5/20/2024
Gregory S. VERIFIED CUSTOMER
The most courteous and professional service I've ever received from a service department.
5/19/2024
Matthew M. VERIFIED CUSTOMER
I always receive courteous and trustworthy service at Brewer Airport Toyota!
5/18/2024
John L. VERIFIED CUSTOMER
Very professional
5/17/2024
James D. VERIFIED CUSTOMER
Christian Reynolds was excellent. Very professional, very helpful.l am very pleased with the experience. And may I add I’m very pleased with the technician who repaired my Highlander, it runs perfectly. Thank you Christian very much .
5/17/2024
Paul J. VERIFIED CUSTOMER
I have a 2024 Toyota Corolla with 3,000 mi on it. The vehicle is brand new. I am not satisfied with the answer that I received regarding the failure that occurred. The vehicle itself was operated in normal conditions while it was being operated by my wife as she was approaching a stop. The vehicle shut off unannounced and after several attempts The vehicle was able to be restarted. I don't understand how a simple steering sensor can give you such a catastrophic failure. What if this had happened and the vehicle was at speed of 65 or over + without notice the steering cut out and the vehicle quit working. What if I was crossing an intersection and the vehicle stopped working while oncoming traffic was approaching at a 65 mph speed?. I was told by the technician that diagnostics were completed based on a fault cods that they received. They weren't able to duplicate the problem but they narrowed it down to a steering sensor. I understand that there are procedures that need to be followed based on the Toyota maintenance manuals and procedures. But you need to understand my concern regarding a vehicle that will shut itself off intermittently while I have my family in it. I am looking for a better solution than that. When I purchase this vehicle I was not made aware or did I agree to the fact that this vehicle can stop functioning intermittently at any time?.
5/17/2024
Juan C. VERIFIED CUSTOMER
James was awesome helped me out in every possible way.
5/17/2024
PAM I. VERIFIED CUSTOMER
Prompt and courteous service. Very satisfied
5/17/2024
Robert P. VERIFIED CUSTOMER
I trust Brewer totally. Very satisfied.
Thank you .