Best customer service I’ve ever received from a dealership. I recommend Brewer to anyone I know that has a Toyota.
12/23/2023
Christopher D. VERIFIED CUSTOMER
When I arrived for my appointment was told that they could not find my information in the computer and that it was going to be a 1 1/2 wait time even though I came in for express service for a oil change. Then received a text message about missing 3 lugnuts and it wound up costing me 75 dollars for them, don't understand stand why so much when I can buy a set of on Amazon for 22 dollars. When everything was done got another text saying my car was finished but no one spoke to me in person so I sat there for another 30 minutes waiting until I asked the cashier about my car.
12/22/2023
Jeff T. VERIFIED CUSTOMER
I waited 2hrs for a oil change and almost 100 dollars it way too expensive seems like price mortgage
12/22/2023
Eleanor B. VERIFIED CUSTOMER
Andrew was great. Would have appreciated if my rims had been wiped off after installing the new tires. There was grease all over the rims that looked like a mess.
12/21/2023
Rachael I. VERIFIED CUSTOMER
Service was fine- except i wss told an hour and it was 910 by time the check in confirmation received and notice it was ready was 1059, so about an extra 40 min, which it is what it is... BUT the multipoint inspection makes no sense- i reviewed when i got home and it says that all the tires are green ( without any measurements listed) except the spare, but there is a typed note that says all 4 tires need replaced and alignement asap. So obviously there is a disconnect there. I responded back to the text that received that said could send quesfions to at 148 pm, and nothing back. Its within a day so not upset- but i do need some clarity. I am a substitute teacher and yesterday was my day off - so I can be reached via email at not a complaint with brittney beyond the paperwork needed clarity and should have been consistent, but i do need to know what is going on specifically- and this is the way i wss able to reach out for that clarity. Thank you
Rachael I
12/21/2023
William L. VERIFIED CUSTOMER
Everything was done perfect. Thks
12/21/2023
Charles J. VERIFIED CUSTOMER
Schedules a oil change for 1030 didn’t get pulled into the shop til 1210 and was there for 2 hours for a simple oil change and on top of that it was 96 dollars for 5 qt of oil and a oil filter very dis satisfying
12/21/2023
David K. VERIFIED CUSTOMER
You are welcome
12/20/2023
Rosalie F. VERIFIED CUSTOMER
They took great care of my car and treated me with respect.
12/20/2023
Magdalena S. VERIFIED CUSTOMER
Yes very satisfied
12/20/2023
Dennis N. VERIFIED CUSTOMER
Keep up the great service.
12/20/2023
Bart B. VERIFIED CUSTOMER
The service Department need help.
12/19/2023
Donna K. VERIFIED CUSTOMER
Very happy with the service we receive!!! Thank You
12/19/2023
Elizabeth B. VERIFIED CUSTOMER
The call system for making appointments has changed. It is not a good change. What normally would have taken 3 minutes, it took about 7 minutes to make the appointment. This is not an improvement. Customer service was excellent before, the change ruined it.
The guy in service who checked me out was excellent.
12/19/2023
George T. VERIFIED CUSTOMER
Good job
12/19/2023
PAIGE C. VERIFIED CUSTOMER
James was great in helping me take care of the problem I came in for. THe service was completed Ina timely manner.