Answered yes because dealership had to wait for response from Toyota regarding repair. Toyota never did respond to dealership. Waited five hours. Dealership service satisfactory.
1/25/2024
Daniel S. VERIFIED CUSTOMER
Kyle was super profesional.
1/25/2024
Nancy H. VERIFIED CUSTOMER
Thanks for the great service.
1/25/2024
Leo S. VERIFIED CUSTOMER
I was very happy with my service I use an enterprise lease Toyota sienna Van this is my my third Van and I’ve always taken them to you for service
1/24/2024
Joan C. VERIFIED CUSTOMER
Appreciated that my wait time was under 2 hours.
1/24/2024
Dave O. VERIFIED CUSTOMER
I appreciated the shuttle service
1/24/2024
Sheryl C. VERIFIED CUSTOMER
Michael was very attentive to making sure I had a pleasant experience. He kept me informed and was ver personable.
1/24/2024
John B. VERIFIED CUSTOMER
4.5 hours for tire rotation and coolant flush..... several points where it was ovvious time was wasting. Bonkers. I started coming to this location because hendrick was taking so long. This just broke their scale
1/24/2024
John V. VERIFIED CUSTOMER
Friendly and professional
1/23/2024
Kaitlyn Z. VERIFIED CUSTOMER
I dont even know who Jacob merrick is or why I'm receiving this email.
1/23/2024
Eston W. VERIFIED CUSTOMER
N/a
1/23/2024
Cindy F. VERIFIED CUSTOMER
Kyle was very professional, thorough, and knowledgeable. He handled the stress of long lines (because of their being short staffed) calmly which helped us to stay calm too. Pretty amazing because he had only been there 2 weeks. He’s a keeper!
1/23/2024
Kathleen S. VERIFIED CUSTOMER
Karic was very nice & had my new car serviced & me on my way earlier than expected! I’ll definitely return! Thank you!
1/23/2024
Lauren S. VERIFIED CUSTOMER
I did not interact with Bryce.
Evan and Darrell were wonderful.
1/23/2024
Tyler B. VERIFIED CUSTOMER
I had oil all over my skid plate dripping onto ground. Not sure if anything is loose or leaking unless I take it off and check.
1/21/2024
Janelle C. VERIFIED CUSTOMER
Evan is my favorite person to work with the service department. He is trustworthy, reliable and provides excellent customer service.
1/21/2024
Kelly S. VERIFIED CUSTOMER
I had a appt time at 11 and at 12:50 I still had not heard a thing about my car so I went up the service guys went to find out about it and they came back and said 15 minutes and it would not cost me anything but I reminded them it was with my maintance program. Then he said oh then we will just use that.
My answer was no. Cause it’s the same if I paid at that point or used my program it was still costing me money. He did not do anything.
So I left and went to customer service and they said they would credit me another service at the end of my contract.
Also, I am not a piece of meat and have a brain and the service tech that was helping the new guy I was talking to needs to keep his body in his own personal space and out of mine. He was close enough I had to back up or he was going to kiss me. Way too close and not comfortable in anyway. He is lucky my knee did not end up in a place he did not want it.