I made an appointment to have my vehicle worked on and had to wait over 2 hours when I was told it would take that long. I would have planned to be picked up and not wait at the dealership.
1/21/2024
Jackie U. VERIFIED CUSTOMER
Bryce is an exceptional service advisor! He kept me informed about my service inspection via text and phone call. He was very professional, knowledgeable, and helpful. He was very personable and friendly. Andrew and Kyle were very nice and helpful as well. I really appreciate how professional, respectful, and helpful these young men are! This is why I continue to do business with Legends Toyota. Great Customer Service!!
1/20/2024
Andrew M. VERIFIED CUSTOMER
The car was supposed to be done at 9:30, and the car didn’t get finished until 11:00.
1/20/2024
Andrew R. VERIFIED CUSTOMER
Completely satisfied with service advisor even though the complete time expected to be completed was 45 minutes over the time expected time service advisor took care of it.
1/20/2024
Munoz (. VERIFIED CUSTOMER
Mr.Donahue was awesome. Thanks
1/20/2024
Danila A. VERIFIED CUSTOMER
Great job thank you
1/20/2024
Phu D. VERIFIED CUSTOMER
Thank legend Toyota . I’m very satisfiel
1/19/2024
Richard S. VERIFIED CUSTOMER
My service took 2+ hours to complete. My service associate was very apologetic about the additional time. I shared my frustration with him and he handled it very well.
This is a problem for me every time I have my vehicle in for service. It routinely takes your service team 1.5 hours to change oil or rotate tires. It cannot be from a lack of staff. Your front office service team seems to be fully staffed, as they often stand around chatting each other up. Perhaps a lack of supervision or oversight from management.
1/19/2024
Dwayne B. VERIFIED CUSTOMER
I never received a heads up that my car would not be ready on time, so I ended up driving to the dealer and found this out there. I do understand that you guys were understaffed at the time due to illness, so I can understand a lapse in communication. Also, one of the staff as I was waiting was talking about how he would have “no more customers” in his office. It wasn’t very professional.
Since my car was a total mess, I do appreciate the time and effort that went into my car, because from what I have looked at it looks pretty amazing.
1/19/2024
Marcy K. VERIFIED CUSTOMER
Kyle went above and beyond to help me get answers to my questions. He helped prepare me for my next visit. He was professional, kind, and courteous. I appreciate his help and the extra effort he gave me.
1/19/2024
Erin D. VERIFIED CUSTOMER
2 hours and 15 minutes for a scheduled appointment oil change, tire balance and rotation. Several employees standing in the showroom on their phones, some in groups of 6. I don’t understand why it takes that long when an appointment is made? I don’t understand why so many Legends Toyota employees are standing around looking at their phone. It does not make a customer feel good waiting 2 plus hours and watching employees doing nothing except making lunch plans.
1/19/2024
Teresa G. VERIFIED CUSTOMER
Michael has excellent customer service skills. Any questions I had he explained everything thoroughly. I believe he is an asset to your company,
1/19/2024
William L. VERIFIED CUSTOMER
All good, friendly and helpful young man
1/19/2024
Tien H. VERIFIED CUSTOMER
N/A
1/19/2024
Winter Dawn. VERIFIED CUSTOMER
They were very helpful and listened to us and our requests and concerns. Fast worker and great environment!
1/18/2024
Dennis D. VERIFIED CUSTOMER
Bryce was very helpful & professional.
1/18/2024
Joseph M. VERIFIED CUSTOMER
Thanks
1/18/2024
Ruendy M. VERIFIED CUSTOMER
No goo
1/18/2024
Janette D. VERIFIED CUSTOMER
Everyone I encountered during my visit was courteous, attentive and helpful. I was surprised as I peaked at some of the cars on the floor, no one approached me to see if I had any questions or was interested in something on the floor. It didn’t bother me, just surprised me. You have a really nice service team and I will continue to have my car serviced at your dealership.
1/18/2024
Jacqueline J. VERIFIED CUSTOMER
I didn't realize it would take 3 hours to complete a loaned out car be nice to drive to legends to kill time don't your wash cars anymore after service like other dealers do? I don't enjoy my Toyota when I ash questions very helpful with answers. Would recommend your services