Michael was very courteous and polite. He also explained everything he could that was going to be done and why.
1/17/2024
Latosha P. VERIFIED CUSTOMER
He was very excited to help me this morning. She very friendly and walked me step by step on what would happen in my visit. He kept me updated. Outstanding service for it to be early in the morning!
1/16/2024
Leona W. VERIFIED CUSTOMER
He was the sweetest tech I have met at this location yet!
1/16/2024
Isaac C. VERIFIED CUSTOMER
Slow service. I arrived 30min early and they weren’t done until 1.5hrs after the appointment.
1/16/2024
Randy W. VERIFIED CUSTOMER
I was not notified that my vehicle was not going to be finished on the day I was told.
1/16/2024
Patrice J. VERIFIED CUSTOMER
The team did an excellent job and went above and beyond. Thank you and please let them know.
1/16/2024
Phillip H. VERIFIED CUSTOMER
Michael Jacobsen will be my go to guy I came in the day before got there 6 45 in the morning and was waiting till you opened up once I got in the guys wasn't nice at all never will I have him help me ever! Wish I knew his name what I do know he was the only one there that time of morning. Told me I had to have an appointment and they had over 60 appointment that day done with him but Michael treated me like a person love him need more juke him. Love is personality The next day when I picked up my vehicle. The guy named Evan was there to Give me my car back he was great also!
1/16/2024
Jessica B. VERIFIED CUSTOMER
It was just the amount of time it took to complete an oil change and the waiting room was very cold sitting and waiting over an hour and a half.
1/16/2024
Erika R. VERIFIED CUSTOMER
Great job didn’t take long at all
1/16/2024
Rick S. VERIFIED CUSTOMER
The service was preformed as expected.
1/15/2024
Robert J. VERIFIED CUSTOMER
HAPPY
1/15/2024
Tom T. VERIFIED CUSTOMER
Good guy and go was handling a lot of
People today.
1/14/2024
Richard S. VERIFIED CUSTOMER
Michael did a great job!
1/13/2024
David W. VERIFIED CUSTOMER
The second key fob that was supposed to be there wasn’t. So now it’s ordered again and I have to drive another 20 miles to get it in a couple of weeks.
1/13/2024
John K. VERIFIED CUSTOMER
Trouble shoot and returning for a Toyota rep.
1/13/2024
William T. VERIFIED CUSTOMER
This vehicle is under warranty and you did not fix the maintenance issue. So now I have to take it somewhere else that does have some maintenance skill and equipment.
1/13/2024
Jeran C. VERIFIED CUSTOMER
Service writer was great considering the situation. Shop was understaffed causing delays. That would have been good to know from the beginning, I would have rescheduled.
1/13/2024
John C. VERIFIED CUSTOMER
I’m glad Bryce was my advisor as he is awesome in answering all my questions/concerns for a hybrid and getting my all time favorite Toyota to stay in perfect running condition—now with almost 40,000 miles in two years. I enjoy this vehicle more than any other in several decades.
1/13/2024
JUDY B. VERIFIED CUSTOMER
I think overall everything was fine. This is the first time my young adult son has experienced service/maintenance on a vehicle. He tried to call before going in and had to call a couple of times because no one would answer and then it would get a message that you could not leave a message.
While the truck was getting a new battery my son tried to inquire about new tires but he said the parts person wasn’t much help. This could have been poor communication on my son’s part who wouldn’t want to show his ignorance. It’s not Legend’s responsibility to guess what he needed, but a quick conversation would have revealed that he was also trying to inquire about a set of four tires to purchase and whether his tires needed replacing ASAP or could get them the next time he is home from college.