I brought my C-HR in for an oil chance and multipoint inspection. Upon completion it was noted my rear brakes were at 2mm and needed serviced (no problem). I specifically asked how the battery tested and was told it tested good. We then left in a loaner while the brakes were being serviced and I got a call that when they went to move the car there was a slow turn and was told the battery was bad. My issue is I specifically asked how the battery tested because my wife said there was an issues with the vehicle starting so I wanted it checked. It makes me doubt any of the multipoint inspection.
12/30/2023
Andrew N. VERIFIED CUSTOMER
On Thursday, I came in for a scheduled oil change at 10:45 and did not get back home until 4pm. I was told the oil change would take a couple of hours, which was fine, however, after 2 hours, I asked for an update, and the person at the desk said that there were still 3 people in queue without an estimated time in which that would be completed. I asked how long it would take, and the employee at the desk said probably another hour without giving me any solutions like a loaner car to get lunch which I went the day without. They offered a shuttle home, but for only one more hour, it was too late for me to go anywhere. I wish the communication was set before I had to ask.
12/29/2023
Margaret M. VERIFIED CUSTOMER
Good service. Performed in a timely manner.
12/29/2023
David W. VERIFIED CUSTOMER
Excellent service.
12/29/2023
Michele S. VERIFIED CUSTOMER
I had an appointment for 7:45 AM and was promised my car by 9:15 AM. At 9:20 AM, my car had not even been looked at. I was told the delay was due to Christmas being a few days away. I told Evan I shouldn’t wait over an hour and a half when I had an appointment. I asked for my car back due to needing to leave for an other appointment. My car was NEVER serviced!
Why make appointments if you aren’t going to honor them!?!
If I wouldn’t have purchased an extended service package, I definitely WOULD NOT come back to Legend’s Toyota.
12/29/2023
James F. VERIFIED CUSTOMER
I waited for 2 1/2 hours for a tire rotation.
12/29/2023
David V. VERIFIED CUSTOMER
Please call me
12/29/2023
Luke M. VERIFIED CUSTOMER
Oscar was very helpful
12/28/2023
Jerry G. VERIFIED CUSTOMER
Very timely with my truck service today. Always courteous and professional.
12/28/2023
Verdis G. VERIFIED CUSTOMER
I was pleased with the courtesy and prompt attention of the staff.
12/28/2023
Tammy R. VERIFIED CUSTOMER
As always, the Toyota office team (Michael among them) worked amazingly well in efficiency (even with limited holiday staffing) caring for my vehicle’s maintenance. Techs did a great job. Grateful for the consistent excellent, personable service provided at Legends Toyota. We are military and have been all across the U.S.; we’ve learned not all Toyota dealerships are built this well. Thank you for choosing to be reliably fun, competent providers. Little things that help make this region the amazing place it is.
12/28/2023
Tammy S. VERIFIED CUSTOMER
I felt like I waited to long when I picked up my vehicle.
12/28/2023
Michael M. VERIFIED CUSTOMER
Jacob did an excellent job ensuring I understood all specifics associated with my tundra
12/27/2023
Sara H. VERIFIED CUSTOMER
Eli and Julie were fantastic to work with!
12/27/2023
Irit G. VERIFIED CUSTOMER
The service started an hour after my reserved time. If you are running late, let me know in advance and not when I get there
12/24/2023
Albert T. VERIFIED CUSTOMER
Always good
12/24/2023
Karl G. VERIFIED CUSTOMER
Professional business and super customer service
Bryce, thank you for your professionalism.
12/24/2023
Grant H. VERIFIED CUSTOMER
No complaints whatsoever...
Will see legends for next suggested services....
12/24/2023
Philip T. VERIFIED CUSTOMER
Great service like always!! We love our Toyota truck. This will be a forever vehicle for our family!!
12/24/2023
Denise E. VERIFIED CUSTOMER
The drivers side wiper blade replacement seems to be defective because when it wipes across the windshield, the top edge of the blade doesn’t lay flush on the windshield and therefore doesn’t clean all of the water off. Appear to be different blades than what you all installed last time. Poor quality.