Legends Toyota Auto Repair Service

A mistake was made, which happens, and was no big deal. Michael corrected the issue and remained more than professional when taking ownership of the hiccup. He’s a good, caring, employee that puts forth the extra effort to assist the customer.

Best service representative in your company based on my past experiences

Jacob did an awesome job as always..top shelf service!

So far so good.

Cody was very friendly, patient, and helpful with the service to my Toyota. He is a great representative for Toyota and will recommend Legends Toyota to my friends!

Great service! Thank you

I appreciated how Evan took care of me and my car. He's very personable.

Michael Jacobson and the whole Service staff just made our day! With all the struggles of being from out of town and with car problems…this 70 year old lady was so relieved and blessed by the kind and helpful service we received. I plan on letting everyone I know in this area about the generous and amazing people at Legends Toyota. If I’m ever in the market, it will be worth my 3+ hour drive to come there and buy a new car. Thank you doesn’t begin to express my gratitude. Blessings to you all! Deb Tice

I walk in for an oil change I was told it would 2-3 hours I had apoinment for 1030 I had to go the service manager in order to get it done in hour I have 3 toyola dealer near my house in overland park should I go to other toyola dealer to have an oil change

The paint looks worse then when they took my car and miss spots as well the car was left empty on fuel when I was told it was filled up this second time this has happened. When I showed up for appointment sales Julie did advise me are call to tell me that the person that was going work on my car was not going be in no courtesy call at all . The no communication between sales and service is poor . Myself as customer tired going over the same communication over and over . If possible would like management to reach out to me who ever over sales

It shouldn’t take over three hours for a 10,000 mile check up.

Sounds good. Thank you very much!!!

I would ask that you view this as if you’re a customer. Vehicle check in at your location is kind of a mess. Start from the outside - do I drive up or park? If I drive up, which side do I enter from? Do they never want me entering? Once inside, maybe 10% of the time I’m greeted and directed where to go, but the rest I’m left to figure it out. I can see the office but which one do I go to? Where do I stand when iIm in there, they are generally already helping someone else, so I stand there hoping that im in the right place or I wasted 5 min waiting (all the while I can hear the other people’s business). It’s so jacked, I generally prefer to drop it off at night so I can drop it and go. I mean I’ve already filled the stuff out online - so did I waste my time doing that if you’re going to ask me all that again? It’s inefficient. Please review it from a customer perspective.

Thank You

I did not receive what I had ordered: had order for 70,000 mile tire; left there with 60,000 mile tires and paid $300 more than my initial order. Technicallity??

Twice, I brought my Corolla Cross to Legends, and both time the technician failed to do the proper diagnostic on my radio. It was bush-league!

Seriously, Cody was one of the best I have dealt with. Will be back.

The service was ok. It was just the time factor. I originally had a scheduled visit and instead of taking 1-2 hours like was estimated, it was over 7, the first day. Then it was 2 days getting in to finish it. I was a little inconvenient with the situation. But that is ok. I understand that there are supply issues maybe, but believe me, if people were more open about about what issues they ARE facing instead of always trying to keep up an image that consistently stays tarnished with the customer, that would be better since companies are all made of people anyway. I don’t mind taking extra time like that if you need it on your end. So, with that being said, I am only disappointed with the time it took. It seemed as though Tucker was really busy working with lots of paperwork, especially when we have computers to do that kind of work for us. Otherwise, I am pleased with being thorough with the process in getting it taken care of. That I really appreciate. Also, get another person at Tucker’s station so he would have more time to communicate with the customers. I think his shortcomings is on the people who are above making the rules to follow, in my honest opinion. Thanks and yes I will look for a Toyota for more vehicles in the future.

I arrived for my 10:30 appt at 10:25. I waited in the service bay and lounge area for over a half hour and was never approached by a service rep. I waited outside the service managers office waiting for his phone call to end. I was finally helped by the parts manager. He expedited my services and had two techs work on my car until the work was completed. I understand the difficulties of staffing these days but customers should be greeted and explained of any delays.

Excellent service as always!