Legends Toyota Auto Repair Service

Great customer service and communication from the guys up front.

Okiedoyie

Noice!

Got all the service work done and recall work,

I asked how long the service of my vehicle would take when I scheduled my APPOINTMENT for service. I was told 1 1/2 hours-2 hours. That is what I had planned for. It ended up taking close to 4 hours and no additional problems were found or services added. This is the second time this has happened. I was very disappointed to have wasted so much time there. I will have to start going to a different shop for my service needs.

Customer service was excellent the best but when I left and got on the highway, my hood was not latched, I had to pull over on the left side of the highway to close it. It scared me other than that.Everything was perfect

He did a nice job and is professional and very cognizant of my time. Thanks

Bryce was very helpful and got me back in my car fast!

Josh is an honest, kind and thoughtful person. A true professional who treated me like a long time customer. At my request he put his best technician to work on my truck. That kind of care is truly appreciated. Thank you, Josh, for taking good care of me. You are the best!

I was pleased that I didn't have to sit for hours waiting for my car. I had also asked for a car wash and received it. Thank you

I was told my car would be done around 11:30. At 12:30 I approach my rude, unapproachable service rep who failed to keep my updated and acted extremely annoyed when he went back to check and see where they were at with my car. He came back and reported something was going wrong but it would be about 15 minutes more. He did not provide information on what was going wrong. I left around 1:30, so a 3 1/2 hour service with no apology on the exceeded time frame. The man who checked me out provided a $20 discount, when asked if I can use my oil change coupon I was denied, so in theory I got a $10 discount. I felt pressured to do an alignment but was not provided with any data on what my car showed to indicate I needed an alignment. Please contact (816)-550-4815 for Michelle when contacting.

Said they were going to rotate my tires and definitely did not. I could tell because I came in for my 25,000 miles maintenance (which he argued with me about but said he would give me anyway) he never fully completed the service because when i got the vehicle back the tire i had been having issues with was still in the same position, which defeats the whole point of a tire rotation. The agent knew about the issue with said tire and didnt verify the maintenance i originally scheduled for the car had been completed. He was very kind and explained things, however the maintenance on my car was never completed and I waited for two hours to find my tire still needing to be rotated, and a very sour taste in my mouth. I work in sales and I understand numbers are important but so is ensuring you do right by your customer!! Especially when it comes to maintaining something as important as a vehicle.

Great customer care

Great customer service

Bryce is amazing and I seek him out every service appointment. I was explaining a strong odor coming from my vents when A/C is on and he recommended the Fresh Air Flush service which corrected the problem. Bryce is outstanding and very thankful to trust him and the Legends Toyota Service Department with my vehicle. Thank you all so much and wishing you a merry and bright Christmas.

Michael was easy to work with and very helpful.

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Thank you to Bryce for taking the time to explain everything in detail of what pur repairs involved.

I made an appointment for an oil change, tire rotation, all of the service maintenance that needs done for the miles on my car and to update the software on my car stereo because it has never worked since I bought it in Oct 2019. I’d only just found out it’s because the software needed updated. When I got there I was told they couldn’t take care of my car bc my appointment was at 3 and they leave at 4. I didn’t pick the time, Toyota did. I didn’t add items to the to do list, Toyota knew when I scheduled. But I get there and your staff thinks nothing of telling me there’s nothing they can do in a 3pm appointment but they’ll start and see how far they get by 4. At 4:04 pm they come to me saying miracle of all miracles they got it all done. They hand me a piece of paper saying they checked my air pressure and rotated my tires. Funny that, the flat tire I drove in on is still flat. And in the exact same spot. I realized it, immediately turned around but everyone had left. They told me they’d updated my stereo software after telling me there was no way they could. Funny that, I still can’t use anything on the nonexistent “infotainment” system - the same as I haven’t been able to use it since I ordered my car from the factory, that is still missing the Sirius radio I was told came automatically. Besides that, I have serious doubts that they changed my oil. I intend to check with a non Toyota affiliated shop if they can confirm it was changed. And I do not believe for one second they did any of the other maintenance they said they did if they lied about checking my tire pressure and rotating my tires. They couldn’t even be bothered to LOOK at the tires. Then the sales staff hide me in an office because of course they do not want customers to hear the truth about Legends sales & service team. I’m told she’ll put me in a loner so I can have a car until your service staff ACTUALLY does the maintenance they said they did. Only you don’t have any loner cars, only monster trucks. I will never allow Toyota near my car again and after having 6 Toyotas, I will never buy another one again. Fortunately I have the video, photos, and actual receipts to prove that your Toyota lied to me, again! And this time you’ve put my life in danger. A fact your sales associate made fun of me about. There is nothing you can do to fix this. Nothing.

Professional and friendly, prompt and efficient. Great team, great job ????????????????