Thanks for the thorough work and friendliness. It has always been a good experience.
11/22/2024
Melissa W. VERIFIED CUSTOMER
This is my second visit where the multi point inspection report was unable to print or to share with me electronically. The service technician was even unable to show me on his computer screen the results of the multipoint inspection. This also happened when I visited in August for my last service check up. One of the items that Toyota is most proud of is the multipoint inspection keeping the consumer informed and unfortunately it is not been working is not at fault of the service technician the dealership this is a software issue only
11/21/2024
Barbara J. VERIFIED CUSTOMER
As always, I appreciate the service I receive at Legends Toyota. And my service experience with Michael Jacobsen could not have been better. Thank you.
11/21/2024
Pete A. VERIFIED CUSTOMER
I had to call several times to try to talk to the service advisor who never returned any of my calls. I called probably five more times and never got picked up by the service department between 4 and 6 PM. I needed to do a park n lock and pay for my car since I could not be there before six and I had questions about the repair service, and the repair service was not written very well. I did finally finally get somebody. He was confused was looking at the wrong repair order and overall was probably one of the worst dealer experiences I’ve had in the last 20 years unfortunately. Having worked as a service writer, I know how important that is and I am the person that never complains, but I was very frustrated yesterday
11/20/2024
Walter M. VERIFIED CUSTOMER
Sure, anytime. Thank you for the opportunity.
11/20/2024
Margaret S. VERIFIED CUSTOMER
Three guys sitting at their desks and no one came out to check me in or acknowledge that i was here. I went into one office snd he said “just wait at your car and someone will be with you”. Not a hi or sorry for the wait or anything pleasant. I waited and watched another guy cone sit at his desk and talk with the other person in his cubicle. 4 guys and they were ignoring me. Finally made eye contact with one so he came out to help. Over 10 minutes waiting. I was not happy. Had an appointment time for my scheduled visit. 1 hour 25 minutes later it got finished. For a tire rotation. Frustrated. And i had to go ask the guy to check on it.
11/20/2024
Tyler B. VERIFIED CUSTOMER
Jacob is always friendly and professional. He's managed my vehicles the past few times I've gone in. He answers any questions I have about the services and makes sure I understand what's being done.
11/20/2024
Hagen S. VERIFIED CUSTOMER
Nice guy, he cut all the **** and talked to me like a real person. Much appreciated.
11/20/2024
Rik V. VERIFIED CUSTOMER
Great service
11/20/2024
Andrew R. VERIFIED CUSTOMER
The only thing didn’t put window sticker in for the next oil change
11/20/2024
Sergio F. VERIFIED CUSTOMER
Great experience and service. Thank you!
11/20/2024
Pamela H. VERIFIED CUSTOMER
Didn’t do the brake flush. Didn’t put the next oil change tag on my windshield, didn’t get me the rear bumper clips I asked for, and didn’t give me the paper that shows me all items that were checked. Also was there 2 1/2 hours for the oil change and tire rotation. I don’t know if the tire and wheels were balanced since I did not get any paper work. I am 78 years old and headed to Alburqueque on Monday. Been a customer for many many years Not Happy!
11/20/2024
Jackie U. VERIFIED CUSTOMER
Customer service is ALWAYS top notch!!! The staff is very friendly, knowledgeable, and very professional!
11/20/2024
Steven Z. VERIFIED CUSTOMER
Great service
11/20/2024
Amelia T. VERIFIED CUSTOMER
He was very patient with me and have a battery issues. He answered all my questions I had.
11/20/2024
Cherlyn H. VERIFIED CUSTOMER
Great service and very friendly. Thank you
11/20/2024
Aaron M. VERIFIED CUSTOMER
Evan was very well versed and did a great job.
11/20/2024
Theresa K. VERIFIED CUSTOMER
I don’t remember talking to a Jacob. I worked with Alex one day and I think Eli another day. I was satisfied with them
11/20/2024
JOSEPH C. VERIFIED CUSTOMER
Best in area!
11/20/2024
Daniel C. VERIFIED CUSTOMER
Above and beyond service rep. Quick efficient and easy!! Kudos!! Thanks for going the extra mile! Coming back to this Toyota and recommended for sure.