First of all I came in for an oil change Then I didn't even get an update about my car until I text someone at the end of the dayTo make matters worse I requested the shuttle to ride back at 4:11 didn't get picked up till 5:30 Then I get there to pay for my vehicle for them to tell me it's a $120 for oil change and tire rotation when all I asked for was a oil change he did take off the tire rotation but very disappointed in my overall service this time around from lack of communication to pick up
11/16/2024
Robin A. VERIFIED CUSTOMER
Service always great. Andrew was very nice.
11/16/2024
JULIA A. VERIFIED CUSTOMER
When you go and see the actual cost of wheel bearings and how much it would cost a consumer as well as the tools required, you realize the cost of this repair is way beyond what a DIY Consumer like myself could have saved, had I been told how much it would cost me toDo on my own.. Knowledge is power, and a Consumer can never make an appropriate decision when they are not given all the proper information. Very ballooned pricing..
11/16/2024
Maria S. VERIFIED CUSTOMER
Thanks
11/16/2024
Jane G. VERIFIED CUSTOMER
Michael and the team were great! I hadn’t been there for over a year and the service was 10 times better than ever before!
11/16/2024
Teri P. VERIFIED CUSTOMER
He was helpful and service was quick!
11/16/2024
Cindy W. VERIFIED CUSTOMER
Good experience
11/16/2024
CHRIS H. VERIFIED CUSTOMER
Andrew was fantastic and helped me schedule my vehicle that had a failed water pump. He quickly coordinated with the tech to provide a work scope breakdown and cost. Andrew arranged for me to have a loaner vehicle which was unexpected but very much appreciated. The tech who did the work did a great job and also cleared away the old and dry coolant that had leaked all over the engine bay. I will definitely look to this dealership when I have another maintenance issue.
11/16/2024
Alice D. VERIFIED CUSTOMER
Michael is always very kind. He communicates the ongoing status of my car as it is being repaired or serviced. He keeps me informed on what needs to be done next.
11/15/2024
James W. VERIFIED CUSTOMER
Ok
11/15/2024
Munoz (. VERIFIED CUSTOMER
Everything was great except forgot to clear my screen of maintenance needed . Other then that my experience was great.
11/15/2024
Anita M. VERIFIED CUSTOMER
All good. Ready for me with no delays.????
11/15/2024
Robert D. VERIFIED CUSTOMER
Everything went smoothly!
11/15/2024
Daryl K. VERIFIED CUSTOMER
Thank you.
11/15/2024
Suellen S. VERIFIED CUSTOMER
Quick efficient felt like I was taking care of a good experience overall
11/14/2024
Jeffrey U. VERIFIED CUSTOMER
Horrible experience! Very disappointing. Management didn't have the courage to even talk to me and made the receptionist relay bad news. One month old highlander unfortunately got a scre in the side of the tire. Called and confirmed you had the tire, they reserved one for me, and scheduled me for 8:30am. My wife arranged transportation, shows up and is told it will take 1 to 1 1/2 hours. They never had the tire! At 2:30 I call and ask what's up. I am put on a 20 minute hold and then told it will be the next day. My wife transports two infants every day and now she has to come up and get the car seats and arrange transportation again. Another 20 minute hold to explain what happened. Again a message is relayed with a 15 minute hold. I give up and call Emily Quintano and she pulls the cars seats out and puts them in a loaner. The next morning I get a message at 7am the car is ready. Really? The tire was delivered before 7am and installed before 7am? Off course you stilled shared me full price or $318 after multiple trips and over an hour of hold times. You guys should be embarrassed. The only reason I go to Legends Toyota is because of Emily!
11/14/2024
JOYCE G. VERIFIED CUSTOMER
Andrew did a great job explaining what the service team did to address my issues.