Michael Jacobsen was attentive and helpful, making my experience exceptional"
11/9/2024
David N. VERIFIED CUSTOMER
Josh explained the required service repair very well and was attentive to my concern.
Job Well Done!
11/9/2024
Fred H. VERIFIED CUSTOMER
If the air filter needed to be replaced, why was this not mentioned a replaced while I was there? Live 40 miles from your store. BAD Service!
11/9/2024
JOHNNY M. VERIFIED CUSTOMER
Professional and honest service representative
11/9/2024
Wilonda L. VERIFIED CUSTOMER
He was GREAT! He engaged with me from the beginning of my appointment to the end.
11/9/2024
David H. VERIFIED CUSTOMER
Very nice and helpful. Great employee
11/9/2024
Carla J. VERIFIED CUSTOMER
Evan was very personable and he listened to my request. Great customer experience.
11/9/2024
Rebekah A. VERIFIED CUSTOMER
Kudos! Evan is Professional, and very helpful!!
11/9/2024
Carlos Z. VERIFIED CUSTOMER
great guy in and out pretty quick
11/9/2024
Gregory B. VERIFIED CUSTOMER
It was a positive experience, far better than I was expecting. Michael listened and made sure my concerns were addressed.
11/9/2024
Michael V. VERIFIED CUSTOMER
Your guys do good job
11/9/2024
Fariha A. VERIFIED CUSTOMER
I am extremely disappointed by the service I received with Toyota and Evan.i took in my car for an appointment at 12pm for maintenance, and was told by Evan that it should be no longer than an hour-hour and a half. I was told I’d receive a text to my number when the vehicle was ready, and I asked to confirm the number that would be texted. At 3:40 pm, I still had not received a text, so I decided to text the number, to which they replied “yes it is ready”. When I went in to get my car, Evan gave me a cursory look and said “it’s ready outside”. There was no apology whatsoever for the lack of communication and the 4 hour wait that I had to endure. My partner made a comment about how it took way longer than an hour, to which he got defensive and said he didn’t know why the automated text didn’t send, and was extremely dismissive. I felt disrespected as a Toyota customer here, and that my time was of no value. A simple ownership or apology for not checking in when your customer has not arrived to retrieve their car after 4 hours would have been appreciated. I would not recommend this dealership or Evan’s service to anyone in the future.
11/8/2024
Kristina S. VERIFIED CUSTOMER
Bryce is great! I trust him with complete confidence.
11/8/2024
Candy D. VERIFIED CUSTOMER
This is the fastest I have out of the service department! Love it!!
11/8/2024
Michelle S. VERIFIED CUSTOMER
Excellent customer service
11/8/2024
Joe W. VERIFIED CUSTOMER
Kyle was very helpful and knowledgeable. Was a pleasure meeting him.
11/8/2024
Rhodora M. VERIFIED CUSTOMER
Good job by Josh and the Tech who got the assignment for my waiter oil change service.