Wife was on a tight schedule. Checked in at 8am For an oil change. She left at 10:20am. Almost 2.5 hrs waiting in your lobby.
7/30/2024
Eric F. VERIFIED CUSTOMER
Evan was great.
Thanks
7/28/2024
MICHAEL S. VERIFIED CUSTOMER
The service advisor Michael Jacobsen provided me with excellent customer service and I will continue to do business with Legends because of him!
7/28/2024
Maureen B. VERIFIED CUSTOMER
Courteous and great service, thank you!
7/28/2024
Brandon P. VERIFIED CUSTOMER
He was awesome and kept me well informed. I was able to take the shuttle service and spend time with my daughter.
7/28/2024
Karen S. VERIFIED CUSTOMER
Waited 2.5 hours before maintenance checklist was done.
Seems like overbooking service appointments
7/28/2024
Daniel B. VERIFIED CUSTOMER
Great service.
7/28/2024
Robert D. VERIFIED CUSTOMER
Your dealership did an excellent job with my recall notification!
7/28/2024
MIKE R. VERIFIED CUSTOMER
Great customer service
7/28/2024
Mary O. VERIFIED CUSTOMER
Had a 12:30 appointment on Friday for regular maintenance and a basic interior detail. Was told it would probably be a two hour wait or so (makes sense). I had my husband pick me up, and I told Evan I’d just come back around 5 to get it. I get no updates until 3:45, when Evan calls to say they need to keep my car overnight to get the detail done. I ask about the inspection report, as I hadn’t received it. Was told it’d be about 40 minutes. In other words, I dropped my car off at 12:30 for no reason as it hadn’t been touched. I asked Evan what time I could pick it up Saturday, and he said he’d let me know. He didn’t. I called at 8:15 in the morning and was told an hour or two, which was accurate. When I picked up my car, it hadn’t been washed like it was supposed to (Evan did offer to run it through the wash, but I needed to get going). Since I bought my car new at Legends, I’ve had fantastic service—with the exception of this visit and my last one. Both times, I wasn’t kept updated about my car, had to ask for the inspection report, and had to reach out to find out when I could come get it.
7/28/2024
SERVIO M. VERIFIED CUSTOMER
Toyota is the best place you can get you cars I recommend Toyota too my family y friends
7/27/2024
Saraswati H. VERIFIED CUSTOMER
Great service, very helpful representative. The representative understand about the waiting period and he gave me a coupon codes for discounts price for maintenance. I really appreciated the their services. Great care of their customers. Thank you.
7/27/2024
Sandra Z. VERIFIED CUSTOMER
I am glad the profesional staff is back. Great, friendly service!
7/27/2024
Samuel C. VERIFIED CUSTOMER
Josh and everybody there does a great job. I am frustrated that when the sticker on my window said that I needed an oil change it turns out that I didn’t really need an oil change. I would not have made that drive for the sake of the recall at this time. Had I known that an oil change was not going to be needed I would’ve saved my day instead of spending it at your dealership. I think you all should be more careful with what you put on the sticker.
7/27/2024
Patrick S. VERIFIED CUSTOMER
Good service as usual
7/27/2024
Teresa B. VERIFIED CUSTOMER
I was satisfied with the service received.
7/27/2024
Judi C. VERIFIED CUSTOMER
Evan has been my service adviser on multiple times that I have come in for service. He is very outgoing and genuinely cares about the customers coming in for service. He always has a smile on his face and is quick to greet customers coming in. Customer service like Evan provides is rare nowadays and is a welcome change. Legend’s Toyota should feel fortunate to have working for them.
7/26/2024
Dennis D. VERIFIED CUSTOMER
Always excellent service. Thank you!
7/26/2024
Crystal M. VERIFIED CUSTOMER
Evan is the nicest next to Mike ???? hard choice they are both great employees you have. Thanks for being cool ???? great customer service