Legends Toyota Auto Repair Service

Our overall experience was terrible. We were contacted that our vehicle was ready to be picked up so my wife left work early taking PTO to drive 30 minutes home to pick me up. I’ve then had a 30 minute drive out to pick up her car from your shop. When we got there you took our payment, pulled our car around and wished us a great day. What you didn’t do was check your work, or you would have realized that the issue was not fixed. We then had to leave my wives car with you again to fix the issue. We then had to leave to get back for work meetings without our car knowing that I would have to make yet another trip back to the dealership that afternoon or tomorrow. The issue was then fixed that afternoon and an apology was given. I asked when else you can do for the inconvenience that was caused. I was then asked if we could call it good because you gave me a loaner car to get to my meetings. This was a rediculous request given the fact that it was your mistake that caused all of this. Perhaps if you would have done something as simple as checking the work you wouldn’t have told me to come pick up my vehicle the first time and all of this could have been avoided. Ultimately you took off about $75 which was appreciated but I lost a lot more than that waiting for an initial diagnosis which I was told would take about 2 hours when I dropped the vehicle off at 9:00am Wednesday then wasn’t called until somewhere between 3-4pm which at that point was too late to fix anything that day so my wife and I are then trying to get multiple kids to practices with 1 car. Then more of the same yesterday with all of the back and fourth to the dealership. For someone who drove that car off of your dealership floor years ago I just didn’t get the same customer service/satisfaction that was deserved. We’ve had the Highlander for 8-9 years and we’re probably a few months away from trading it in for a new one, or a Sequoia to fit my growing family but we will not be returning to your dealership for this upgrade.

Would have had more service work done but your pricing is too high.

Great people and service!

I waited three hours for my vehicle oil change and tire rotation when I was told it would only take two. I never received my vehicle report, a text from the mechanic about my vehicle condition or spoke with the person who checked me in regarding my vehicle after the multi point inspection (questioning if my vehicle was actually even looked at). I saw my van parked in the garage for 10 mins and had to ask someone else to check me out. During check out I was charged for my rotation that should have been free, so now I am questioning how many times this has been done since I have gotten tires. Just disappointed overall with our experience today.

Bryce Kiser was the best!

Very pleasant person

Great job. Done timely.

Bryce was pleasant and efficient. He was informative but didn’t pressure. I mentioned vague time constraints and I was out of there in 45min. When he said it might take 1 hr. To 1 hr. 30 min. The experience made my day. Keep up the good work.

Josh was great! Glad he's back!

Too many feee. Paid a shop supply fee for parts I had to get ordered. Shop didn’t supply anything

Great service. Thank you!

I was told of 2 other services that should be done on my vehicle. They priced one over $100 and I said I couldn't afford that now. The other one I was told was $69. I said I could do that one. When paying the price suddenly jumped up to $87. I said the price I was told and he joked about government needing their taxes. I said almost $20 in taxes? So he looked and said no only $7 something in taxes. The rest was fees for parts and disposal. This made me very upset. I was told the price was $69. There was no mention of extra fees also. Had I known I would be paying close to $20 more on it I would have declined doing this service. There are those of us that have to budget their money you know? Not all of us are rich. I feel like I was lied to as well. This just made me extremely upset

Thanks, was glad we got oil changed at 5000 mile service

Did a great job and got me back on the road quickly.

He was very professional. Toyota has become like it was when I first visited in 2011.

Very professional

Took a little longer than expected, but was able to look at a few vehicles. Thank you

Thanks

Everything was very professional and informative

Extremely busy. Had a 11am appointment but car sat in the parking lot and didn't get worked on until 1pm. By 2pm the oil change was done but they didn't bother doing the scheduled tire rotation. No text messages showing updates at all throughout the day, pretty sure they didn't bother with 120 point inspection.