The customer service gentleman was very professional and courteous. The scheduling for the shop however was beyond horrible. I was left to wait almost 3 hours for a simple oil change. Hard to find anything positive in this visit.
6/1/2024
ALLEN T. VERIFIED CUSTOMER
...the people were all helpful, any explanations were well understood, and the whole experience at your dealership has been great over the years...
6/1/2024
Stephen S. VERIFIED CUSTOMER
Great service department. On time and courteous staff.
6/1/2024
Mary W. VERIFIED CUSTOMER
Everything with my service was fine.
6/1/2024
Carol S. VERIFIED CUSTOMER
If wait time to get service is beyond appointment time, then a phone call or text shld be sent. I had an appointment day before this day, and for reasons beyond their control, I was told AFTER I arrived that it would be 3 hrs before my car cld be serviced. That is unacceptable.
6/1/2024
TANYA O. VERIFIED CUSTOMER
Very professional and friendly!!
6/1/2024
Janet C. VERIFIED CUSTOMER
My visit today was really great and Michael was so nice and kept me informed on everything. I will definitely be a regular. Thanks again. Janet and John Cooper
6/1/2024
Marcus R. VERIFIED CUSTOMER
I appreciated Michael's efforts to help me as much as possible!
6/1/2024
Jeff U. VERIFIED CUSTOMER
I am interested in trading to a 2024 or 2025, white highlander platinum hybrid.
6/1/2024
Mary L. VERIFIED CUSTOMER
Thx.
6/1/2024
John L. VERIFIED CUSTOMER
Great service! Thank you!!
5/31/2024
Titus X. VERIFIED CUSTOMER
I got an oil change and my tires rotated on May 22, 2024, after driving my car for 8 days, about 20-30 miles I noticed that something was wrong with my car because it wasn’t driving correctly. After further investigation, my father and I noticed that the back left tire had three lug nuts that were sticking out more than the others. It was so bad that I could unscrew those three lug nuts with my hands. After finding that out we then had to tighten every other lug nut on each wheel by at least a quarter turn. I was fortunate that I wasn’t on the highway or going at a high speed when this happened. This is not acceptable for such a routine thing and I will be expecting a call or I will personally call in myself and see what can be done about this.
5/31/2024
Judith L. VERIFIED CUSTOMER
Bryce Kiser was great. He explained everything about the process and the vehicle maintenance clearly. I felt confident that he was sincerely honest and supportive of my experience. This experience makes me want to continue relying on Legends Toyota for vehicle maintenance, to keep my car running safely. Thank you, Bryce. This was a positive experience that gave me confidence in understanding what can often be a stressful or confusing experience .
5/31/2024
Derrick J. VERIFIED CUSTOMER
He was very helpful and nice
5/31/2024
Keith C. VERIFIED CUSTOMER
None
5/31/2024
Frederick F. VERIFIED CUSTOMER
Wow! What great and timely service I had today. Legends Toyota is the absolute best. Michael Jacobsen is an great representative of Legends Toyota service
5/31/2024
CHARLES E. VERIFIED CUSTOMER
Mr.Donahue greeted me with a smile and welcome me into the facility. Every question I had he explained into detail. The service team there is top notch great customer service skills. I never have to worry about my vehicle when it comes to your facility. Every is fix properly I drive away with a piece of mind knowing my vehicle is safe to operate. Thank you
5/30/2024
Joseph R. VERIFIED CUSTOMER
Kyle did a fine job and was accurate with the amount of time it would take for service although 2 hours for an oil change was a bit extreme. The biggest disappointing part of the experience is that technician left oil smudges on our vehicle where their hands clearly shut the hood.
5/30/2024
Christopher M. VERIFIED CUSTOMER
It was good. Took exactly the amount of time I was told.