Very fast and friendly service. I was very satisfied with my visit and will definitely be coming back my experience there. This time was absolutely wonderful.
3/29/2024
Patsy K. VERIFIED CUSTOMER
Efficient and accommodating
3/29/2024
Leneol D. VERIFIED CUSTOMER
Very good.
3/29/2024
Monica J. VERIFIED CUSTOMER
I did not approve a wheel alignment but it was done anyway.
3/29/2024
PAUL H. VERIFIED CUSTOMER
Great service for my recall
3/28/2024
Barbara H. VERIFIED CUSTOMER
I asked that it be put in my record that I have had numerous times where the car either would not start when I hit the power button and also would not turn off. And then the day I brought it in. It actually asked that I put the key fob Against the start button and then it started that way.
For comments it only spoke about the one time which was today when the message on the dash was to put the key fob next to the start button. But in actuality I’ve had trouble 10 to 12 times since I bought the car. I just want that to be accurately reflected in the record.
Aside from that, Michael was very nice, very helpful, and showed me how to change some thing on my dashboard.
Again, I would like the record to reflect that I said I’ve had trouble 10 to 12 times with the start and power off button.
3/28/2024
Mike D. VERIFIED CUSTOMER
It took an hour and fifteen minutes to complete an oil change and tire rotation. This is the first time it has ever taken this long. Also the text record of my vehicle inspection never came through, I did receive a text telling me that my vehicle had been checked in. Otherwise the waiting room was very comfortable and pleasant
3/28/2024
Timothy P. VERIFIED CUSTOMER
I asked for my tires to be rotated a particular way and although they were rotated, it wasn't the way I asked for (I mark a tire because this would not be the first time I have had a service department forget/ignore my request).
Also it would appear that my oil level is over the full mark (I'm only guessing here but it only appears to be about 1/4 QT).
I realize that these Toyota included services don't bring much in the way of revenue to the service department but they do give your customers a view of how the department is ran.
I will most likely adjust the oil level this weekend at home after letting the engine sit overnight and double checking the level in better lighting.
I am not upset with anyone in your organization and I will return to Legends Toyota for the 15k service because I believe that anything can be a one-off fluke.
Thank you for the opportunity to let me discuss my experience with your service department and have a good day.
Tim Parton
****-****-xxxx
3/28/2024
Jennifer U. VERIFIED CUSTOMER
It is a pleasure to do business with your service department. Evan is always my first choice when doing business at your dealership. He always makes me feel like a valued customer. He always calls me by name because I come in frequently for service. He always smiles and does whatever it takes to either get me a shuttle if necessary or comes and finds me if I decide to stay during my service. I always feel at ease when I see him. I know I will be taken care of. My needs won’t be disregarded. I appreciate him. He is a great asset to your dealership and the legends team!
3/28/2024
Oren H. VERIFIED CUSTOMER
Bryce was great in helping complete the service on my Tundra. He is a great asset to Legends Toyota
3/28/2024
Alan C. VERIFIED CUSTOMER
Thank you for accommodating me with a quick appointment, replacing a wheel bearing and completing a wheel alignment under warranty, in addition to a routine oil change and tire rotation. I appreciate the courtesy, friendliness, and professionalism.
3/27/2024
Kimberly C. VERIFIED CUSTOMER
He was very pleasant and professional!
3/27/2024
Kristy W. VERIFIED CUSTOMER
Bryce always is super friendly and helps the customer with all their concerns.
3/27/2024
Boyd L. VERIFIED CUSTOMER
My wife was in for a recall on the battery and since we hadn’t replaced it, there was no reason to tell us to come in and then they tried to tell us the battery was dead and he was made my wife feel bad because she didn’t buy one you wanted $208and our Sam’s membership will get us one for 138 . My wife is severely disappointed in your actions by the service manager.
3/27/2024
Steven K. VERIFIED CUSTOMER
Bethany was great at helping us get organized!
3/27/2024
LINDA J. VERIFIED CUSTOMER
Michael was great, but I didn't appreciate having to bring my car in a second time in 2 weeks, both for 3+ hours. I don't understand why this issue wasn't resolved the last time I came in.
3/27/2024
Diane P. VERIFIED CUSTOMER
They didn't check my air pressure in my tires and when I got home I had to put air in my tires. I understand that it was busy but I had already wIted 2 hrs what's a few more minutes. They also use to detail the car when you came in for service I guess that to bad that doesn't happen anymore.
3/27/2024
GRACE H. VERIFIED CUSTOMER
Thank you.
3/27/2024
Samuel F. VERIFIED CUSTOMER
Satisfied
3/27/2024
Jim B. VERIFIED CUSTOMER
Kyle Montgomery provided excellent service. My tires were rotated in a timely manner.