Zach was great! Very thorough and open with the complete transaction as well as provided professional insight and recommendations.
3/19/2024
Art J. VERIFIED CUSTOMER
Great job!!
3/18/2024
Melesio S. VERIFIED CUSTOMER
Very helpful young man!
3/17/2024
RYAN H. VERIFIED CUSTOMER
Na
3/17/2024
Paul B. VERIFIED CUSTOMER
Nice working with Michael. Look forward to working with him again!
3/17/2024
Daniel B. VERIFIED CUSTOMER
Np. It took longer, but Bryce said they got swamped all the sudden.
3/17/2024
Lisa M. VERIFIED CUSTOMER
First let me say that the text message that led me to this survey said this was a quick 1 question survey. This is the third. I don't think I can make enough positive comments about Michael Jacobsen to do him justice. He deserves a raise. He was so connected with our conversation with regards to why I came in and what I needed to know before I left. Great job Michael Jacobsen!
3/17/2024
Kellie G. VERIFIED CUSTOMER
Zach was efficient, friendly, personable and professional. Greeted me as soon as I got out of my car and called me as soon as my car was ready.
3/17/2024
Rick M. VERIFIED CUSTOMER
I won’t come back to this dealership. I was told over the phone that my car was due for an oil change and tire rotation. I dropped the car off and within 5 minutes got a call saying at 30k miles, I didn’t need an oil change, but instead needed my brakes flushed, throttle body service, and alignment. This should have been told to me over the phone and again when I dropped the car off. Instead, I was called after already dropping the car off. I feel like the dealership was hoping to take advantage of me. This situation has caused me to not trust this dealership. I will get my car serviced and buy new cars elsewhere.
3/17/2024
Donald S. VERIFIED CUSTOMER
Great service
3/16/2024
Lacinda S. VERIFIED CUSTOMER
Going to go to another Toyota dealer for the brake job I need done I started at Roger Smith coming there but with Bryan gone service and employees are not the same I’m sure my cousin is rolling over in his grave
3/16/2024
Gary H. VERIFIED CUSTOMER
Great service
3/16/2024
Alan K. VERIFIED CUSTOMER
Kyle was great. Answered every question I had. He also kept me informed of all maintenance needed.
3/15/2024
Rebecca J. VERIFIED CUSTOMER
Thanks Michael for being kind and transparent about the wait time. It ended up being less than what he said and we were well taken care of.
3/15/2024
John H. VERIFIED CUSTOMER
Very friendly and helpful
3/15/2024
Miriam L. VERIFIED CUSTOMER
He was helpful and friendly
3/15/2024
Sharlyn C. VERIFIED CUSTOMER
Best service people ever. :)
3/15/2024
Brett R. VERIFIED CUSTOMER
Took 45 minutes past the promised time. Service was fine. Took 2.5 hours for a standard service.
3/15/2024
Khemika S. VERIFIED CUSTOMER
Very good service ????
3/15/2024
Rick S. VERIFIED CUSTOMER
Camry/ diagnosed with a bad Cadillac converter. Had that replaced on January 24th. On the 8th of March the Engine light came back on. Brought it in on the 12th paid the diagnostic fee. It's the same code originally I brought the car in for the cat converter. The same "codes #430 and #420 for below cat threshold" ARE THE SAME AS 1-11-24. THE SAME PROBLEM I WAS CHARGED FOR. THE ENGINE LIGHT IS NOW BACK ON FOR THE 3RD TIME. I'M DISAPPOINTED TO SAY THE LEAST. I brought it to Toyota because you guys should know this stuff inside and out. It appears the reset button was hit and not a lot of investigation.