Lack of communication. Took over an hour for a scheduled tire repair. Not a word from anyone until it was done. Maybe I have too high of expectations.
3/23/2024
Lois S. VERIFIED CUSTOMER
I have been a customer of Baxter Toyota Lincoln for over 10 years and have always been satisfied with any service received-until today. I went in for an oil change and was informed that I needed a water pump as well. I had the Tech review my records and the water pump was replaced just 2 years ago. Seems like a water pump that is so expensive ($700) would last longer than 2 years. The Tech informed me that there was only a 12 month warranty on the water pump and there was nothing that could be done. The Tech did ask her supervisor ands he also indicated there was nothing that could be done. My feeling is that there is always something that could be done - even a 10% discount would have made me feel better. I am entertaining getting a new car later this year and may need to consider going to a different dealership.
3/23/2024
Cynthia D. VERIFIED CUSTOMER
There was a hiccup at the time of my check out. Trevor took full responsibility for the error, and I was on my way.
3/23/2024
Terence N. VERIFIED CUSTOMER
My experience at Toyota has always been good and everyone is always helpful and friendly I will always be a customer of Toyota
3/23/2024
Angela B. VERIFIED CUSTOMER
Additional services are way overpriced. $275 for rear brake pads!?! I'm fortunate that I know what that job should cost. Feel bad for those who don't. And when I say "no thanks" because I know I can get it done elsewhere for a fraction of the cost I don't need to be lectured about what will happen if I don't change my break pads.
3/23/2024
Vicki M. VERIFIED CUSTOMER
Jared was very helpful, both when I called for help and when I came in. Also, your van driver, Mark, is the best.
3/22/2024
Raitis T. VERIFIED CUSTOMER
It was my daughter's first time bringing the car in for service. Very appreciative that it was completely hassle free for her. I also enjoyed the video if the inspiration. Thank you!
3/22/2024
Belinda J. VERIFIED CUSTOMER
B greeted me… and gave my pup a treat… she was very efficient
3/22/2024
Irina G. VERIFIED CUSTOMER
Very good service. Thank you.
3/22/2024
Dana S. VERIFIED CUSTOMER
Brea was wonderful and kept us informed throughout the process.
3/22/2024
James M. VERIFIED CUSTOMER
Huy was awesome. He was attentive to what I wanted done with our vehicle. Derek, our technician, did a very good inspection regarding a noise we were hearing. Thanks to them both!
3/22/2024
Kenneth Z. VERIFIED CUSTOMER
Thank you!
3/22/2024
Darian P. VERIFIED CUSTOMER
Very helpful and friendly felt like a great environment.finished the job quickly will come back if I ever problems again!!.
3/22/2024
Lindsey D. VERIFIED CUSTOMER
Replacement Decal had bubbles in it, we will see if they come out.
3/22/2024
Bradley K. VERIFIED CUSTOMER
When the technician pulled down on the headliner to fix the light housing he caused a crease on the left and right side. Please have your manager call me.
3/21/2024
Hans G. VERIFIED CUSTOMER
One question: we had our Sienna in for regular service shortly before this problem; it seems to me you should have seen the battery cable was bad and then also checked the battery.
3/21/2024
Jessie M. VERIFIED CUSTOMER
Jared explained everything about my service today. Such a kind man and I would recommend him to everyone.
3/21/2024
Terry H. VERIFIED CUSTOMER
Opened with Chastity but closed with a different person. Completely satisfied with both. Person I closed with was knowledgeable and answered my questions.
3/21/2024
Chris H. VERIFIED CUSTOMER
Cathy and I were very pleased with our experience at Baxter Toyota today! What made it even better was that Huy Cao was our “host”! What a personable and friendly guy????. Thanks, Huy!
3/21/2024
Caleb L. VERIFIED CUSTOMER
Fast and friendly service! Nice facilities for waiting (I was able to work remotely there while my car was repaired).