Baxter Toyota of Lincoln Auto Repair Service

A Multi-point inspection was not done, or was not done very well. I had/have a couple of issues, driver side low beam was out (I knew and had a replacement bulb), but nothing was mentioned. Also I have a low tire sensor that is out and the warning light is on, but again, no mention of it. It also took 3 hours, and it had been done for over 1.5 hours, but was not brought to the front. This is not the 1st time things have been left undone/poorly executed. At this time, I am starting to think I should consider going elsewhere for my service needs.

Thank you!! ????

My trip was very helpful and quick! I was reassured from the work done and I’ll be happy to return soon.

I was in July 29 at 3:45 for my appointment. The person I had helped me name was Bree Patton had told me that my radiator hose needed to be replaced and that they could do that and it would take an hour. I said OK go ahead. She then messaged me maybe four minutes later saying oh sorry I actually don’t have someone available to do that first very unprofessional. You should’ve gotten looked before you even messaged me then telling me I need to reschedule to come in at 7:45 in the morning cause that was your opening and I had that dropped my car off at 6:40. I had consistently asked for an update on my car and got nothing in return except day. Don’t worry will let you know when your car is ready unfortunately nobody didn’t tell me that my car was ready so now at 3:30. I had to call and get a hold of someone to ask about my car I was transferred twice and then I finally reached someone. I believe his name was Mark. I had asked him when exactly my car was ready for pick up and he did not know which I am sure you guys did know, especially if you saw my Toyota RAV4 sitting out there saying has anybody actually reached out to this person to let her know her car was stopped. I did not get any sort of type of sorry it was just I’ll look into the text you had my car from 6:40 in the morning to almost 4:30 PM and I had to be the one to call. I think that is very inappropriate unprofessional that I had to be the one to take care of this problem when I have been promised both times that it would only take an hour to do so. Mention, I am very loyal customer of yours and I’ve had my car with you guys and I’ve only gone to you guys to get it serviced so I expected better but it seems each time that I have came to Toyota to get my car serviced that you guys either don’t have a part. You make me wait two hours to tell me you don’t have a part or you simply need to keep it overnight because you can’t get it done that day. Nobody has ever offered to take any money off. I pay $450 for this and I don’t get anything I think this is very unprofessional and I am not happy with this as this has been a continuous thing each time I come in with you guys to get my car done. I’m either sent away with the problem still there and I have to come back another day or you guys don’t have the part. Would you guys should probably know that you have the part considering you’re the one rescheduling me. I understand that the car business is a very busy business and that you guys may be understaffed. I am very well aware and I try to have the benefit of the doubt, but I had it feels like it can never be fixed with you guys, and you can’t ever take something off or a discount. It happens every time and I try to be understandable but this having my car from 6:40 AM till almost 430 and nobody telling me that it was ready I unfortunately can’t understand that and that is very sad because when my car is done, I was ready to buy a new car with you guys when my Toyota stopped running.

Great service

Mike is wonderful! He was amazing at explaining everything I had questions on and didn’t make me feel rushed. Thank you!!

Thank you Ty, you answered all our questions, you were very helpful. God bless you John & Joni

Good communication with the video from the technician but hard for us to reach back out over the phone. We would get transferred to the wrong person or sent to voicemail. Pricing explanation was confusing.

Jared did an incredibly insightful job of instigating my inspection results in an information and intuitive fashion as instituted by your establishment. He effectively eroded any and all engorgement that would have enveloped me if every entitled enemy of my vehicles endurance on this edge of eternity were victorious in its egregious endeavors.

Our car was well taken care of. Thanks!

Jared was very professional and explained everything to me. Job well done.

No receipt for my payment. Telling me my battery is at 160 & not knowing how to explain what that means to me. What does it mean I had to ask good/fair/poor. Wasn’t sure how long I had left.

Every time I'm in for an oil change i wait an hour before I go ask about my vehicle, when someone then comes to find me there is always something wrong or up with what's required. This has happened ever since I bought the vehicle almost 2 years ago. It's frustrating

I couldn't see it you got it. He did fine

It was simple to schedule an appointment. The vehicle checkin was easy and fast. Work on the vehicle was completed quickly. The cost was reasonable for the work completed

Great job and communication from Evan, Ty and staff today. Thanks

Job well done, thank you

From the moment I drove in until I left I was treated with courtesy.

Thank you very much , my car is running good, !

I don’t know what can be done at the local level, except try to pass this up the food chain, but it wasn’t real clear from the texts when my car was finished. I got an “update,” but it didn’t say if I was supposed to come and pick up my car. At lunchtime I called, but it was difficult to get through to someone at first.