I was in for a 5k checkup and requested an additional oil change as a 5k oil change best practice. I was quoted and agreed to $60. When they were complete, I was told $180 and was never informed of the difference. They ultimately pulled forward my 10k oil change Ala carte and said they would still honor my 10k services, less the oil change, at that time. Wasn't real pleased by the 300% price difference without any consult. Would be easier to just spell our 5k, 10k, 15k, 20k services and also to let the customer know cost changes before action is taken, especially if notable.
1/23/2025
Diane B. VERIFIED CUSTOMER
Brae Patton took time to go through the
Multi-point Vehicle inspection sheet and answer my questions.
1/23/2025
David G. VERIFIED CUSTOMER
Jared is great, he was realtime with his comms and easy to work with!
1/23/2025
Daniel H. VERIFIED CUSTOMER
Very pleased with the facilities, the diagnostic process and the quality of the repair.
1/23/2025
Jill W. VERIFIED CUSTOMER
Jared was friendly and nice. Listened to my concerns and checked them out.
1/23/2025
Albert L. VERIFIED CUSTOMER
In and out in great time.
1/23/2025
Joe J. VERIFIED CUSTOMER
Ok
1/23/2025
James L. VERIFIED CUSTOMER
It took two appointments but it is now completed. The parts dept sent the part back causing a second trip. I have owner five businesses. A successful business must have two main factors. Quality products and outstanding customer service.
1/23/2025
Karwan S. VERIFIED CUSTOMER
The best service
1/23/2025
Larry H. VERIFIED CUSTOMER
No comments
1/23/2025
Smita J. VERIFIED CUSTOMER
Once again the scheduling issues were a problem. No one answers the service phone. I called multiple times after I was just in for the same fix. It is ridiculous how hard it is to get it. Thankful that the repair was completed and all sensors were replaced to save me a trip since they were all under warranty. I hope something improves with your scheduling process. The website is ridiculous and the operator literally told me it doesn’t work.
1/22/2025
Pam K. VERIFIED CUSTOMER
The biggest frustration I have is that my lift gate stops before rising to the top. The mechanic said it works fine for him and could not fix it unless it fails when he tries it. Said stop back next time it happens. I live in Beatrice and it failed before I left town and failed when I checked the vehicle in. Am I supposed to stop by your shop every time I come to Lincoln? Apparently I should have bought a vehicle in Beatrice.
1/22/2025
Fred S. VERIFIED CUSTOMER
Fast courteous service, answered all my questions. Fred
1/22/2025
Chris D. VERIFIED CUSTOMER
When I called to make my appointment I verified that I had a free oil change. Drop my car off and wait in the waiting room. When my car is done the Service Coordinator told me that we no longer had free oil changes. I'm on disability, I am on a very tight budget. I can't just afford $100 unexpectedly. Anyway your Service Coordinator said I was dine and dashing. I quote"if you go to a restaurant expecting free food you confirm it before eating it" Humiliating.
1/22/2025
Diane W. VERIFIED CUSTOMER
Stephanie was knowledgeable, friendly, and helpful.
1/22/2025
Benjamin R. VERIFIED CUSTOMER
Very thorough and patient with all of my questions.
1/22/2025
Ryan L. VERIFIED CUSTOMER
Thank you Michael for taking care of my RAV4 on short notice!