The service was outstanding. I appreciate the updates I received and the fast service.
12/19/2024
Richard W. VERIFIED CUSTOMER
Ok
12/19/2024
Allison M. VERIFIED CUSTOMER
Service for my oil change took over an hour, I arrived 10 minutes early to my 11 am appointment and left around 1:30 pm. I didn’t have updates about my service after the 1 hour mark and continued to wait. We had read on the Toyota website about a 35,000 mile maintenance service and the technician was not aware of what this entailed or the fact that it existed. I felt the staff was dismissive during interactions. Our seatbelt is stuck on our vehicle and does not retract so that we can use it. I asked if someone could just look at it and tell me how much it would be to fix. The technician used language I didn’t understand, when I asked for more details about what she was suggesting, she continued to use the same phrases without explaining in another way so I could understand.. I asked to speak to someone else to gain clarification. The charge would be $130 to just look at the seatbelt- which is a crazy amount to charge to just see if it could even be fixed.
12/19/2024
Patricia F. VERIFIED CUSTOMER
Great on time service!
12/18/2024
Trevor J. VERIFIED CUSTOMER
Mike , the person I talked to in the service dept was great! Very knowledgeable and professional and great at explaining everything that needed to be done with my car!
12/18/2024
Ali A. VERIFIED CUSTOMER
Was very good
12/18/2024
Jerry I. VERIFIED CUSTOMER
Great service!!!!
12/18/2024
Jean B. VERIFIED CUSTOMER
So very friendly.
12/18/2024
Smita J. VERIFIED CUSTOMER
Angie was helpful. No issues at all with her. I stopped in a week ago after being very frustrated because I called with an issue. I was transferred to voicemail 4 times (once to a manager) and was never called back. Angie literally asked one question and knew what I needed repaired. It’s unfortunate bc I drove in from out of town and wasted time to get an answer that one of my 4 previous phone calls could have answered (not Angie’s fault). I think it’s poor customer service to not return voicemails. What is the point of transferring someone to voicemails if you’re not going to call customers back? I think this should be addressed. Angie was by no means the issue and I made sure to let her know my frustration was not with her.
12/18/2024
Bonnie D. VERIFIED CUSTOMER
I love knowing that my car is safe and road worthy! Thank you!
12/18/2024
Matt S. VERIFIED CUSTOMER
First, the inspections you do are completely worthless. The last several oil changes the inspection has said the shocks are fine yet they had leaked so bad that they were completely covered in black from all the dirt attached to the oil. Your techs don’t even look they just select yes. Second I called to ask how long the service would take and I was told they couldn’t tell me that until I checked in my car. So when we checked in the vehicle and then asked for a loaner car since we did not know how long it would be, we were told by multiple people in such a way that they were not happy that we had asked for a loaner. I would have asked for a loaner prior if I had known how long it would take, but you wouldn’t tell me and instead gave us a hard time when we got there.
12/18/2024
Kim W. VERIFIED CUSTOMER
Jared and the team were so awesome! I am so thankful that Jared was able to get my car in today and take care of not only my tire issue but the other maintenance needed as well. Appreciate everyone who made it possible for me to get my car taken care of.
12/18/2024
Roddy D. VERIFIED CUSTOMER
Our experience was excellent!
12/18/2024
Mark J. VERIFIED CUSTOMER
Thanks Angie. Mark
12/18/2024
Gary K. VERIFIED CUSTOMER
Good job
12/18/2024
Bridgitte H. VERIFIED CUSTOMER
Service was done quicker than expected! Staff was very friendly and answered all my questions.
12/17/2024
Randy M. VERIFIED CUSTOMER
Excellent professional service!
12/17/2024
Donald G. VERIFIED CUSTOMER
She was very courteous and efficient
12/17/2024
Ronald P. VERIFIED CUSTOMER
Never impressed by the speed of the service,only the quality of the work!