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Real Reviews from VERIFIED CUSTOMERS
John T. VERIFIED CUSTOMER
Michael Sowders was wonderful! He was cheerful, prompt and very efficient! Thank you for Michael!!!
12/17/2024
Jo Ann. VERIFIED CUSTOMER
I had a question about an EV drive ratio percentage number change and I asked about it last time I was in but they weren’t able to answer it so I let it go. I asked again today when I was in and Ty Beel said: “Let me check on that and I’ll get back to you” and that’s exactly what he did! He explained it in layman’s terms and it all made sense. I appreciate that he did it in a kind, not condescending way.
12/17/2024
Donald L. VERIFIED CUSTOMER
Angie , was great! She went over & above getting my vehicle taken care of. She also offered transportation if I needed it. Very pleased with my experience. Don
12/17/2024
Chad M. VERIFIED CUSTOMER
Steph was great!
12/17/2024
Matthew H. VERIFIED CUSTOMER
Helped make decision on Toyota Care extension
12/15/2024
Ann S. VERIFIED CUSTOMER
They did a fine job of servicing my car but they were so ill organized. I was promised a shuttle so I wouldn't be stuck at the dealership but I was told upon arrival that was only on the weekday, not weekends. I specifically asked about that when I made my appointment. I had to ask what my antifreeze was good to in my car as it was not written on my paperwork. It took 5 different people in order to purchase an item from your display of merchandise. It took about an hour to rotate my tires and I was early for my appointment.
12/15/2024
Mary C. VERIFIED CUSTOMER
Great service.
12/15/2024
Alrik B. VERIFIED CUSTOMER
I came in to your facility, due to you being a Toyota dealer, but usually go to Omaha at the dealer I bought the vehicle, but tried local instead, was sent a coupon, a few days past the expiration, but appointment set prior to, open spot & schedule brought me past,was examined by the front. Now the service, point out the flaws, but sounds more like an upsell, light of low pressure remains & didn't even vacuum. I will keep going to Omaha, thanks, but no thanks.
12/14/2024
Hanna P. VERIFIED CUSTOMER
Stephanie was very helpful in explaining what needed to be done to our car and helped prioritize the needs.
12/14/2024
Kurt P. VERIFIED CUSTOMER
So much better than the last time. Angie is top shelf. Personable professional polite and prompt. Can’t think of anything I’d do differently. I was able to get work done at the desk in the showroom and the snacks were great too!
12/14/2024
Kevin R. VERIFIED CUSTOMER
Great service!
12/14/2024
Tracy R. VERIFIED CUSTOMER
Happy but did not expect the brake fluid exchange. Was it really necessary? It will determine any future service.
12/13/2024
Johanna P. VERIFIED CUSTOMER
I have been waiting for the middle console rim replacement. They told me they are going to call me the next day. Has been 8 days and I am still waiting. The first time they told they are going to replace was 5 months ago. Just be honest and let me know if you guys are going to replace the part or not. Don't make false promises.
12/13/2024
Donald G. VERIFIED CUSTOMER
Waiting on call back. Was charged for oil change which should be no charge as per service agreement. Should have credit for $80.40 plus environmental fees and tax. RO#735355
12/13/2024
Suzanne B. VERIFIED CUSTOMER
Evan Meyer is a trusted consultant. He has assisted me, since 2010, when I bought my first Tundra. His level of customer service is superb. I have sent others to him. He is a valuable asset, to your company!
12/13/2024
Terry W. VERIFIED CUSTOMER
The text feed back was a little confusing. It was not clear what I should do if no additional work was required.
12/13/2024
Mark O. VERIFIED CUSTOMER
Clear process. No confusion. Got the work done faster than I had expected!
12/13/2024
Mark H. VERIFIED CUSTOMER
Brae did a great job going above and beyond and also following up making sure everything was taken care of! Many thanks
12/13/2024
Chris L. VERIFIED CUSTOMER
I can always count on Jared. He is a great person to work with always answers my questions. He talked me into an extended warranty and so very thankful he did. A++++ Thank you Jared and the service department
12/13/2024
Amy D. VERIFIED CUSTOMER
Jared and the mechanic took their time on unusual issue with check engine light caused by 20% alcohol fuel figured out by testing it after computer said fuel issue. double checked not caused by purge valve not working …didn’t suggest unnecessary repair of anything—-appears just need time for fuel to get back to where it should be, not sure how alcohol hit so high. Very patient and appreciated the care and explanations Goodyear had told me to replace the fuel injectors for $4000
12/13/2024