Nobody to meet me at vehicle when I arrived. An hour and a half into a tire rotation I walked out to the service checkout area to find my truck along with 4 vehicles behind mine and one service rep present! She did her best but the person who checked out before me was behind my truck. Consequently she had to wait for me to check out before she could leave!
11/27/2024
Rebecca S. VERIFIED CUSTOMER
Items incomplete on routine service
11/27/2024
Amber M. VERIFIED CUSTOMER
Came to pickup my vehicle, the service department was not busy at all they did not offer to bring my vehicle in to me. They were also very sarcastic when checking me out.
11/27/2024
Todd M. VERIFIED CUSTOMER
My car was damaged during the service. I realize things happen, I just want it repaired. I have not heard back about next steps.
11/27/2024
Larry G. VERIFIED CUSTOMER
Great service with my writer. However I would appreciate a more one on one with the tech about service issues.
11/27/2024
Teri H. VERIFIED CUSTOMER
Angie took care of everything for me and was extremely kind. Baxter Toyota is lucky to have her!
11/26/2024
Cindy M. VERIFIED CUSTOMER
This was my vehicle’s first oil change so I wasn’t anticipating any issues. Jared met me at my car and said it would be about an hour. 30 minutes later, I was on my way!
11/26/2024
James M. VERIFIED CUSTOMER
Done right and done quickly.
11/26/2024
Cynthia R. VERIFIED CUSTOMER
Didn't like having to come back after oil change since I have to drive 1 1/2 hr to come
Leak was explained but its expensive to come back and forth
11/26/2024
Randell S. VERIFIED CUSTOMER
I like that staff, like Jared, stick around. I need to connect with service people, instead of working with different people all the time. Evidently Toyota values their staff. Thank you.
11/26/2024
Zhanna P. VERIFIED CUSTOMER
Excellent service
11/26/2024
Oliver W. VERIFIED CUSTOMER
Erin was great! I hope she's my service pro next time I bring my Prius to Baxter. Thanks, Erin, for your cheerful professionalism!
11/24/2024
Tri N. VERIFIED CUSTOMER
Good
11/24/2024
Fidelis O. VERIFIED CUSTOMER
To me and my family Baxter Toyota of Lincoln is the best of them all. If l can get the Original customer service treatment I received during the period of my purchase of my Toyota in 2018 through the wonderful young Mr Steve the Sales Associate.
However, with all my heart I say Thank you my friend for your service for treating me like a friend, brother and a family. Please remain blessed in all you do mankind and your customers alike Amen ????
11/23/2024
Julie P. VERIFIED CUSTOMER
Smooth experience
11/23/2024
Dale V. VERIFIED CUSTOMER
Friendly, Stephanie got me a loner car and she handled everything in a professional manner.
11/23/2024
Marjorie S. VERIFIED CUSTOMER
The work I guess was good. The gal that helped check in the car was not knowledgable about the problem I asked about. While I got my things together to visit with her about problems which she said there were none, but was not sure at times and seemed to be distracted by things that were going on in the show room. Other than that it was ok. Thank you.
11/23/2024
Kenneth K. VERIFIED CUSTOMER
Angie is great. Very personable and professional! She is a credit to Baxter.
11/23/2024
Joseph M. VERIFIED CUSTOMER
I specifically asked to have my vehicle washed when it was serviced and was assured that it would be done as part of regular service. After being notified that the service was completed I returned to pick up my vehicle and found that said vehicle was NOT washed. I then asked why and was given a half have hearted apology. I then waited while my truck was washed. I seem to have issues every time I come in for service
11/23/2024
Brianmichele C. VERIFIED CUSTOMER
Mike did a wonderful job of meeting my vehicles service needs while building a relationship with me, a first time customer. In addition to being very knowledgeable, he is a good listener.