Brae was very competent in her job. She communicated accurately about my vehicle and the process it went through. She worked hard to be personable. Parts of the conversation came easily to her, other parts I appreciated her effort.
11/1/2024
Julie J. VERIFIED CUSTOMER
Ty was very friendly and helpful. Very professional.
11/1/2024
Kenneth P. VERIFIED CUSTOMER
no further comments
11/1/2024
Scott E. VERIFIED CUSTOMER
Stephanie was super helpful and communicated throughout the entire process.
10/31/2024
Kurt A. VERIFIED CUSTOMER
Jared provides exceptional customer service!
10/31/2024
Laurie A. VERIFIED CUSTOMER
Everything was great!
10/31/2024
John S. VERIFIED CUSTOMER
My technician was awesome and deserves a raise lol
10/31/2024
Dwayne B. VERIFIED CUSTOMER
Great job team Baxter!
10/31/2024
Cindy J. VERIFIED CUSTOMER
Very satisfied with Ty. He explained all the things to me. I got a filter and brake fluid done. Went in for an oil change.
10/31/2024
Pamela P. VERIFIED CUSTOMER
I approved a service that was recommended but my approval didn’t go through the text. I wanted to get the service done but was told an extra 45 minutes. Then when trying to leave the garage 3 unoccupied vehicles were blocking me. Waited but no one helped. Had to back out of garage after finally a service person told me “put it in reverse and back out”. My service up until now has been good. Not today. Service department needs to come to customer in person rather than text. Bad system.
10/31/2024
Kelly G. VERIFIED CUSTOMER
Erin was incredible. Best customer service I have ever encountered at Baxter. She is awesome!
10/31/2024
Kelly G. VERIFIED CUSTOMER
Erin was incredible. Best customer service I have ever encountered at Baxter. She is awesome!
10/31/2024
Chris M. VERIFIED CUSTOMER
My husband called to setup the appointment to get new tires with sale going on. Then assumed that Baxter would look up type of tires we had & get them ordered, if not in stock. When I came with van to appt., it was realized the needed tires were not on hand, implying it was my husband’s responsibility to have known to ask them to be ordered. We rescheduled the appointment for two days later after tires were received. From that point on, installation & alignment seem to go well.
10/30/2024
Chantel G. VERIFIED CUSTOMER
I asked them to leave my keys in my car. I live on the other side of town 40 minutes away from your location. I got a ride all the way over for no reason with my toddler to find my car locked He's not left in there like I had asked. I am very frustrated.
10/30/2024
Montgomery M. VERIFIED CUSTOMER
Great service
10/30/2024
Marcia E. VERIFIED CUSTOMER
Always efficient with good communication—thank you!
10/30/2024
Richard W. VERIFIED CUSTOMER
3 different people in the waiting room all got texts at the same time saying cars needed tires and alignment. Our car has brand new tires on it and is not in need of an alignment. No wonder dealerships are know as stealerships. Wonder how many older unsuspecting people get taken by this practice.
Young lady that checked us in did a great job.
10/30/2024
Alvera B. VERIFIED CUSTOMER
Great service
10/30/2024
Pa D. VERIFIED CUSTOMER
Thank you for everything and the have done for us. Also thank you for selling our car to us.