I was told my service would only take 1 hour and 30 minutes.
I was there for 3 hours and no follow up was made as to why I had to wait an additional 1.5 hours.
When my vehicle was done, I asked what the delay was and they could not tell me why it took so long.
The worst service I have ever had. If this kind of service continues, I will take my business somewhere else. Very and highly disappointed
10/7/2024
Cynthia K. VERIFIED CUSTOMER
She took her time and explained everything to us about our warranty plans. She was very helpful and kind.
10/7/2024
Andrew H. VERIFIED CUSTOMER
Had to replace front breaks after inspection Erin supplied a loaner for several hours while car being fixed. Great customer service taking care of the customer
10/6/2024
Thomas H. VERIFIED CUSTOMER
Prompt service. Complete report.
10/6/2024
Michelle M. VERIFIED CUSTOMER
We made an appointment for an oil change 2 1-/2 weeks prior, we arrived 10 minutes before our appointment and yet it was 120-125 minute from our appointment time until our vehicle was done. I kindly asked Brae if they were understaffed. She said a lot of time they just don’t have enough help on Saturdays. She did nothing wrong, she spoke professionally with me as her customer. But I am very disappointed in her management and that she had to defend their inability to have the necessary staffing when it is apparent even to someone not in management that they are unprepared to handle the expected customer volume that your organization scheduled.
10/6/2024
Steve W. VERIFIED CUSTOMER
Brae was great!
10/6/2024
Geri R. VERIFIED CUSTOMER
Stephanie did a great job explaining needed services and with scheduling follow up service. Thank you!
10/6/2024
Mwss Llc. VERIFIED CUSTOMER
I don’t know Matt Quimby per se,
But Richard Tran was very professional.
10/5/2024
Jo Anne. VERIFIED CUSTOMER
As always service was excellent!
10/5/2024
Patricia K. VERIFIED CUSTOMER
The agent I worked with was very knowledgeable and friendly.
10/5/2024
Joan G. VERIFIED CUSTOMER
Great job
10/5/2024
Heidi J. VERIFIED CUSTOMER
It doesn’t seem that it should take an hour and a half to do an oil change
10/5/2024
Musadela M. VERIFIED CUSTOMER
Excellent service
10/4/2024
Van T. VERIFIED CUSTOMER
Ty is helpful every time I used Toyota service. He listened to my concerns and answered questions that I had regarding the vehicle. We have been Toyota customer almost a decade !!! It has been good!
10/4/2024
Patricia S. VERIFIED CUSTOMER
Very friendly. And a job well done by the Stsff. Thank you Toyota.
10/4/2024
Benjamin B. VERIFIED CUSTOMER
Wonderful experience
10/4/2024
Jane Y. VERIFIED CUSTOMER
Very friendly. Great customer service and communication.
10/4/2024
Linda T. VERIFIED CUSTOMER
Ty went out of his way to accommodate me at the last minute (we were heading on vacation) when he found that my problem was an engine message. I live 60 miles away. He was wonderful! He said, "I will be here at 6:00am, bring it in whenever it is convenient. I was there at 8:00. I love Toyota because of Ty! He took good care of me. Added a necessary oil change, even though it was at the last minute, because I was out of town. I am a retired management professor -- Ty gets an "A."