She was very quick to communicate any updates. We greatly appreciated the effort put in to warranty our mechanical issues. The loaner car was a huge help!!!
Thank you ????
9/21/2024
Rodney H. VERIFIED CUSTOMER
Instead of just texting The inspection report it would be nice if they would call while they were working on the car to make a decision on needed items, especially when we drive from a distance. Other than that, everyone there was great to work with.
9/21/2024
Nancy H. VERIFIED CUSTOMER
I am very upset and frustrated about my visit today for several reasons.
I brought my vehicle in last Saturday for maintenance and had 3 items that needed attention. I scheduled an appointment for today to get 2 of those issues repaired.
Today I bring my vehicle in for those scheduled repairs and then get a report that I have 2 other items that need immediate repairs that were not identified on Saturday. My first question is why weren’t these things identified on Saturday?
I called my Service rep to ask for an explanation about these new items, left a message for Stephanie and never received a call back.
Then I came to pick up my car and walked into the service area and no other customers are present but there are 5 employees standing around talking to each other, no one acknowledges me and I have to go find another employee and ask for assistance.
Stephanie then checks me out and never acknowledges that she didn’t return my call or the new items that were identified.
Very dissatisfied all around with my experience today.
9/21/2024
Kenneth S. VERIFIED CUSTOMER
Service completed earlier than promised.
9/21/2024
Matthew S. VERIFIED CUSTOMER
The staff was great and helpful today
9/21/2024
Mike F. VERIFIED CUSTOMER
Good job, Angie. Professional. Courteous.
9/21/2024
Norma M. VERIFIED CUSTOMER
Professional Friendly curtious company
9/21/2024
Goldie M. VERIFIED CUSTOMER
I would have appreciated to be kept up on what was going on with my vehicle. I had to call three times on Thursday before I found out that the tire wasn't coming in and I wasn't going to get my car back that day as previously promised. Also, a heads up that my car was going to be ready Friday evening would have been nice so that I wasn't racing the clock to pick it up as the shop closed. Had I known that the tire was in and being placed on my vehicle Friday, I would have made plans to go directly to the dealership after work.
9/21/2024
Raymond L. VERIFIED CUSTOMER
As always
Excellent service, great customer support, very knowledgeable people.
9/21/2024
Gary V. VERIFIED CUSTOMER
Satisfied
9/20/2024
Balamurugan B. VERIFIED CUSTOMER
The service was good and within the reasonable waiting time; I would like to give an excellent rating ????
9/20/2024
Bobbi T. VERIFIED CUSTOMER
Excellent service as always.
9/20/2024
Jason M. VERIFIED CUSTOMER
Everyone was helpful and it went pretty smoothly
9/20/2024
Lorenzo Y. VERIFIED CUSTOMER
I very much appreciate that you took my car for service even though it wasn’t bought directly from you. Service was timely and other items weren’t pushed on me. Thanks again!
9/20/2024
William B. VERIFIED CUSTOMER
I want to use the Toyota VISA points to pay for service.
9/20/2024
Manuela B. VERIFIED CUSTOMER
Ty was very knowledgeable and I didn’t feel pressured to get extra services done. Thank you Ty!
9/20/2024
Richard H. VERIFIED CUSTOMER
Awesome job. Very thorough and personable!
9/20/2024
Todd S. VERIFIED CUSTOMER
Quick and efficient
9/20/2024
John K. VERIFIED CUSTOMER
Car is great and service experience excellent. Thanks.