Baxter Toyota of Lincoln Auto Repair Service

My January 16th visit for prepaid oil R&R was satisfactory. I had planned on having new rear brakes Pads/Rotors both installed as well. The diagnostic portion of my scheduled visit was baffling to say the least. A simple plan of action was put together after a more senior employee (Evan) to include a road test to duplicate the issue at hand in hopes of finding a remedy. I disclosed the Platinum Warranty coverages my automobile carries as well. I felt my questions were enthusiastically met wth a collective "let's find the problem, remedy it, and then share findings with the warranty representatives. Two hours later, I was handed my keys and an invoice for my prepaid servicing accompanied by verbal memo from "Evan" that the exhaust issue couldn't be identified. "No issue" My car was never road tested. I immediately asked the where is EVAN? That "he and I had planned a road test" He was unreachable for comment. My Brakes/Rotors that needed to be removed and replaced. I said absolutely not. This was a **** show, pardon my language. Fortunately, the entire context of that January 16th visit I've shared with your General Manager Mr. Weatherall and he fully and actionably addressed my complaints. As if I plan on returning to your service department in Lincoln, no I do not. This not being an isolated incident with the service department. I've lost confidence that in their Dependability NOT Ability

Service took an hour and a half more that estimated. It's the second time. Two separate service personnel. It seems like a serious issue with procedure nit individuals...but nobody cared, not even a little.

Stephanie did a great job.

The car oil change and service was excellent.

Quick turnaround with solid communication from Ty. Appreciate the good experience.

Thanks for the service.

Good job

Great job at no cost. Much appreciated

Very friendly and kept us up to date on progress

Thank you for squeezing us in for an inspection on short notice and for high level of detail

Always great service! I trust Baxter Toyota with my vehicle.

Ty is awesome

It was my first time getting service from Toyota Baxter after buying my car in the summer time. Ty was awesome to work with, he was so friendly and gave me some great advice and how to make my service go faster/better next time. Thanks Ty!!

Great customer service! She explained everything in detail so it was easy to understand the issue! I know nothing about cars and she brought it right down to my level. Thanks Stephanie!

Everything was good I thought My husband questioned why I had to pay you for taking out the battery. But everything was nice.

I was not clear on how the online appointments worked; thought I was scheduled for an oil change but my service schedule has been off since we bought the car. Erin was very helpful in getting the car back to the tech and they got the oil change done. My wait was longer than expected but because I drive 70 miles to get to the dealership, she save me another 140 miles of driving and I very much appreciate her and the tech for completing the work today!

Great friendly service!

Steph was very helpful

Stephanie was very polite and the service e work on the vehicle was completed in a very timely manner.

I really appreciate that Angie takes time to explain things in ways that I will understand. I’ve noticed that even when I give her answers that are probably super unrealistic or just stupid, she never gives away any indication that it was a stupid answer. She never makes me feel like I’m asking a stupid question either. She makes me feel very comfortable and heard!