Service on my Rav4 was completed in a timely manner.
9/11/2024
Michael C. VERIFIED CUSTOMER
Customer service is great at Baxter. Stephanie was friendly and able to answer all my questions. Once I was home and able to look over my paperwork I noticed I received a different customer’s information. This was for a 2008 Prius and ours is a 2021 Prius.
Thank you, Sandy
9/11/2024
Ricky E. VERIFIED CUSTOMER
Awesome job, always get me in and out, perfect experience!
9/11/2024
Jason M. VERIFIED CUSTOMER
Ty is great & very helpful. However, the rest of the dealership is significantly lacking. Parts department is completely inept. I've already messaged Ryan Mathis about (not) buying a Land Cruiser, due to lack of communication & responsiveness. Y'all need to get your act together.
9/11/2024
Jane S. VERIFIED CUSTOMER
Mechanic svc good - took alot longer than said. When saw my car done I waited at least 10 min & had to initiate checking out. No one was ahead of me checking out.
9/11/2024
Kelly D. VERIFIED CUSTOMER
Very professional and friendly
9/11/2024
Hansen H. VERIFIED CUSTOMER
Very helpful annd helped me understand how Toyota’s warranty works.
9/10/2024
Andrew S. VERIFIED CUSTOMER
I still had several questions about my vehicle after I picked it up. I called Trevor a couple times and left messages and he never called me back. Poor customer service. The ladies at the front desk don’t even acknowledge me when I walk in.
9/10/2024
Alisa B. VERIFIED CUSTOMER
I waited 95 minutes before I received an update on my car, which I brought in for service (not repairs) at 10:20am then at 12:09pm my car was located and I was told it would be ready in 20 to 30 minutes later and then it was sometime after that when I was told my car was ready. The person who checked me out gave me a discount for the delay, which I appreciated. This was not what I am accustomed to at Baxter in Lincoln. I have never waited that long even when getting 4 new tires, etc. for your service staff to have to go in the back of your establishment to find my car because there were no computer updates beyond being checked in was disappointing. I had made an appointment and was surprised how my visit to Baxter unfolded today.
9/10/2024
William P. VERIFIED CUSTOMER
Thanks
9/10/2024
Richard W. VERIFIED CUSTOMER
Excellent!
9/10/2024
Dennis A. VERIFIED CUSTOMER
2 hours for an oil change with appointment is unacceptable!! Our time is valuable too!! Need to change this!
9/10/2024
Leo S. VERIFIED CUSTOMER
Job well done. Very professional.
9/10/2024
Brian R. VERIFIED CUSTOMER
Stephanie is one of the best service reps I have worked with. Very friendly and knowledgeable. She made the experience fantastic. Keep up the good work!
9/10/2024
Herman M. VERIFIED CUSTOMER
She was very good
9/10/2024
Charles T. VERIFIED CUSTOMER
Great service
9/10/2024
Timothy R. VERIFIED CUSTOMER
Stephanie was very helpful. With service that I needed today? Got me in and got it done.Thank you very much.
9/10/2024
Mushtaq A. VERIFIED CUSTOMER
Ok
9/10/2024
Robert S. VERIFIED CUSTOMER
What happened to the free quick alignment check??
9/8/2024
Joshua C. VERIFIED CUSTOMER
The inspection checklist, it is I'm depth yet in my case items are being checked off as zYes as when my tire rotation, marked Yes performed. This task was not performed.
Coolant, Yes/No WITH degree protected to be included. Why is this area left blank if it's to be specified?
These aren't the only items marked Yes that the mechanic signs off he/she signed off on something that was completely untouched.
I drive 180 miles to come to your facility, passing by another Toyota dealership half the distance because I bought this vehicle in house from a lifelong friend Adam Holland is sales.
I've PrePaid years of scheduled maintenance, as well as Platinum warranty and everything in between.
Actual maintenance performed has been satisfactory.
I must be able to trust that when I'm handed a completed checklist that I can take it as factual.
Now I absolutely do feel chances are something is going to be missed or misrepresented next visit.
Looking forward to a better more accurate visit next time.
Thank You,
Josh Curlile