Had booked the service appointment for 10K mile and only oil change was performed. No tier rotation, Air filter change etc. There is a long list of items on the 10K mile service that are mentioned online in the details.
9/8/2024
Diane W. VERIFIED CUSTOMER
Will give survey a look. Erin was very professional and courteous
9/8/2024
Janis T. VERIFIED CUSTOMER
Excellent friendly, professional service with a smile!
9/8/2024
Ruby W. VERIFIED CUSTOMER
I like the way Ty Beel took time to explain what was wrong with my car even after he sent the analysis report which included pictures. He also took the time to order the rim so I can get it changed as soon as possible.
9/7/2024
Brian W. VERIFIED CUSTOMER
Great employee who works to meet customer needs!
9/7/2024
Jane W. VERIFIED CUSTOMER
I didn’t have an appointment Stephanie worked my vehicle in and I was on my way in a very reasonable amount of time!
9/7/2024
Mary B. VERIFIED CUSTOMER
Friendly and knowledgeable….
Made me want to keep coming back!
9/7/2024
Stephanie K. VERIFIED CUSTOMER
Michael was awesome! We discussed my concerns, immediate and future service needs. He also ensured I was on time for school pick-up!
9/7/2024
Xuan T. VERIFIED CUSTOMER
Very good job , Thank you all !
9/7/2024
Noah B. VERIFIED CUSTOMER
Excellent, friendly service!
9/7/2024
Randell S. VERIFIED CUSTOMER
I would like to work with Michael on all service appointments ????????
9/7/2024
Matt J. VERIFIED CUSTOMER
Thanks Toyota service,
Organized, timely, competent and coffee and rolls. What more can you ask for . Thanks again
9/7/2024
Tuynh P. VERIFIED CUSTOMER
Good
9/6/2024
Eugene N. VERIFIED CUSTOMER
Everyone was great.
9/6/2024
James W. VERIFIED CUSTOMER
Only people I trust to service my vehicle
9/6/2024
Larry W. VERIFIED CUSTOMER
I was satisfied with Baxters experience. Austin Cox was personable and helpful
9/6/2024
Douglas C. VERIFIED CUSTOMER
Good job
9/6/2024
Jill W. VERIFIED CUSTOMER
She was the only person out of five who greeted me both when dropping off and picking up. She remembered my name too.
9/6/2024
Thomas H. VERIFIED CUSTOMER
Jared was incredibly helpful and made our day and situation a lot less
stressful! Great to work with him today.
9/6/2024
Tatiana E. VERIFIED CUSTOMER
I usually receive text messages with updates with vehicle readiness so I went back to the service area drop off point and noticed my vehicle was just sitting there but I had no notifications to come get it. I waited another 10 minutes before the girl I worked with was ready to check me out. She was helping another customer who came in after me and it just seemed like my service got delayed and I had somewhere else I needed to be not long after so getting my vehicle 10-20 minutes earlier would have really helped. Basically, I didn’t want to be there longer than I needed to and my services could have been wrapped up first before she helped the next person.