Baxter Toyota of Lincoln Auto Repair Service

She seemed a little confused. Nothing major. She did not go over the inspection with me, nor suggest what service I might be due for. The other service reps have. I wish I could retain the same rep for all of my service calls, as they would get to know me, my vehicle, and keep track of service deadlines. Perhaps that’s my responsibility? I’ve been with Toyota for 20 years. It does seem the service representatives are less knowledgeable with time gone by. Just being honest. Thank you.

Was very professional

He was very friendly

Trevor and the team met all of my requests, and did an excellent job of making me feel like I was there only customer for the day.

Great service and communication!

Service was quick and easy. Love the snacks and drink station while waiting!

Jared did an excellent job my wife is planning on buying a new vehicle and we will be shopping at baxters

Great job and all work done well

It was all around great service and I will be back.

It was a job well done.

I wanted to provide feedback on my recent service experience for my Mazda, which was in your shop from Thursday to the following Thursday. While I appreciate that your team provided a rental car at no charge, there were a few aspects of the service that were frustrating, primarily related to communication. When I brought my vehicle in on Thursday morning, I was informed that a driver-side tire and part of the CV axle needed to be replaced. I was told the necessary parts would arrive on Friday. On Friday, I received a message that the parts hadn't arrived but were expected the next day, which was understandable and not a huge issue since I was out of town. However, I did not receive any communication on Monday, and by Tuesday, after still hearing nothing, I called and had to leave a message for the service department representative. It wasn't until late Wednesday afternoon that I received an update, indicating that the initial parts received were incorrect and had to be reordered. I was told that the parts had finally arrived and that the repair was expected to be completed the next morning. Unfortunately, by Thursday afternoon, I had still not received any communication, so I sent an email and called, and it was only then that I learned the repair was complete. The most frustrating part of this experience was the lack of regular communication. While I understand that delays can happen, I believe it’s important to keep customers informed, especially when there are changes to the expected timeline. Having to repeatedly seek updates myself added unnecessary frustration to the process. I hope this feedback is helpful in improving your service communication processes for future customers. Thank you for your attention to this matter.

Everyone at service is professional in their approach. Personable

Good service and personable

Ty was wonderful Answered all my questions Thank you jonella

Ty was incredible. He asked questions and was actively listening. It honestly felt like my kids were like his family and he only wanted the best for all of us. I will recommend Ty to all my friends and family because of this.

Thank you guys for job well don, and I think discount should be given to customers sometimes thanks.

Michael is always pleasant, helpful and great

Brae was friendly and professional. She said would be one to 1.5 hours for service. I realize busy can happen but would have appreciated being told busy and taking longer and/or finally starting on your car service. At almost two hours , I reached out to first service person I saw an asked what the status was on my car. He checked to confirm working on it. About 15 minutes later Brae came to share was done!!

Ok

I thought an environmental fee of $32.30 was completely out of line for simply changing a burned out fuse that cost $3.07. Where is the logic to that?