The information provided potentially prevented serious problems on the road. I will be getting the recommended services done in the near future.
7/11/2024
Deborah K. VERIFIED CUSTOMER
The person who checked me in was awesome. Checked my account and talked about options. So great!
7/11/2024
Kim K. VERIFIED CUSTOMER
No one needs to call me. My complaint is, no one called,
Texted or called my name when the vehicle was done. After
One hour and 30 minutes for routine maintenance, I finally went to ask. Iof course it was done and i looked at the invoice to see the in and out time and sure enough it had been done for 30 minutes. No apology was given. Or reaction when I said "so it's been done for 30
Minutes and no one told me?" I paid and left. This is a CONSISTENT PROBLEM with this service center. It has happened to me
Multiple times over the years. I will now only drop off at night and wait for someone to find the time to call me to tell me it's done vs wasting my time at the dealership for a service that should take 45 minutes.
7/10/2024
Mary C. VERIFIED CUSTOMER
Every thing went as planned
7/10/2024
Jeremy M. VERIFIED CUSTOMER
Na
7/10/2024
Toni C. VERIFIED CUSTOMER
Check in was confusing, first time being at your dealership. Went in service doors and was not immediately greeted, stood for a minute while a service advisor was working on computer, he did ask after a minute what I was there for, told me one to go to another advisor so I moved down the line. A friendly woman told me I would need to wait for an advisor. Finally gentleman one told me to drive my car into garage, by the time I did so, there were 2 cars ahead of me. Waited another 5 plus minutes. Once car was taken in and it was explained service everything went quickly. Time of appointment was 1:45 time checked in was 1:52. I arrived at 1:35. Do I need to have tires re-torqued after a certain mileage? In the past it has been a standard practice. Thank you.
7/10/2024
Richard C. VERIFIED CUSTOMER
I came in for an oil change. I told the service rep that I would wait. I sat in the waiting room 3 hours and was never told that my car was done. I eventually, 3 hours later, went to check and see what was taking so long and my paperwork was filed away, without anyone contacting me! According to the paperwork it took 30 minutes to complete the service but no one came and told me.
7/10/2024
Chin C. VERIFIED CUSTOMER
Stephanie was courteous. She is honest in providing information. If she does not know the answers to my questions, she would admit it than making things up. My experience with the parts department is not favorable. It is hard to get information and the info provided is vague.
7/10/2024
Jane C. VERIFIED CUSTOMER
Jerry went up and beyond helping me.. he showed me where the spare tire was.. and demonstrated how to remove it.. jack location..oil dip stick.. different coolant containers.. he was of great service to me.. an old 75 year old..great patience!! Never let him leave your business..
7/10/2024
Jim M. VERIFIED CUSTOMER
Job done well and ahead of schedule
7/10/2024
ADAM T. VERIFIED CUSTOMER
I left to eat lunch, returned, and sat waiting for an additional hour and a half when my vehicle was already done. I just think updates are nice and take everyones time into consideration.
7/7/2024
CINDY W. VERIFIED CUSTOMER
Jared took excellent care of me! Thank you!
7/6/2024
DIANE W. VERIFIED CUSTOMER
Love my Camry and love the awesome and quick service!!
7/5/2024
AMELIA M. VERIFIED CUSTOMER
Very professional and done on a timely manner.
7/4/2024
TEDDY F. VERIFIED CUSTOMER
My time has value. I could have done what they did on my vehicle without taking 8 hours out of my day over a two day period. The service department used to be great. Not sure what happened
7/3/2024
GLENN N. VERIFIED CUSTOMER
They were able to get me in, l wasn't expecting that.THANK YOU
7/2/2024
ALAN S. VERIFIED CUSTOMER
Jerod was great ????
7/1/2024
GARY S. VERIFIED CUSTOMER
Ty explained in detail what work was done and apologized for the inconvenience that the computer system was down.
6/30/2024
KELLEY E. VERIFIED CUSTOMER
Always professional, polite and quality service. I bought my vehicle in 2014 at that location and return for trusted maintenance. When I buy another Toyota, it will be at this location. I trust them 100 percent. Thank you.
6/30/2024
JONATHAN S. VERIFIED CUSTOMER
Concerned about the security of my credit card information since the system was compromised. I assume every precaution is being taken while you wait to process information